Position summary
End User Technology Services (EUTS) Assistant Manager, Workstation Engineer
Deloitte Technology & Infrastructure (T&I) is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
This Assistant Manager will lead and participate in the architecture and engineering efforts for end-user platform solutions for the Deloitte US firms. They will ensure the delivery of these solutions with minimal impact on end-users and further supporting our goal of technology eminence.
In this role, you will:
· Deliver an optimized productivity platform and exceptional digital experience.
· Be responsible for delivering a highly optimized, stable and productive workstation experience.
· Understand the business environment, customer needs and anticipate future technological demands.
· You will also manage vendor relationships to troubleshoot issues and provide support and service to end users.
· Protect the desktop environment by evaluating and determining how to react to security alerts, vulnerabilities, and industry risks.
· Leverage advanced workstation analytics, develop proactive solutions, and ensure comprehensive compliance using multiple enablement systems and tools.
· Enforce service levels and service offerings for end-user computing, including technology platforms, distribution, and deployment. You will approve and enforce processes and procedures for end user software technology platforms, distribution, and deployment.
· Provide Endpoint solutions to meet client/business requirements, coordinate testing, and production deployment of solutions.
Required Skills
Intune Administration
- As an Intune SME, you are responsible for end-to-end management and troubleshooting of Windows devices including but not limited to OS, Application, Configuration, Compliance management.
- Perform complex resolution activities to diagnose issues (related to application deployment, configuration issue, etc.) and perform Quality Assurance focusing on end user experience.
- Work with various teams to complete solution as per the requirement/request from business.
- Migration Experience of Windows 10 device from On-Prem AD+SCCM managed environment to Azure AD+Intune (standalone) managed environment is must.
- Expertise in PowerShell Scripting and Proficiency in other scripting languages (e.g., VBS, Batch Scripts, etc.) will be additional advantage.
- In-depth knowledge to create and configure MDM policies.
- Create and Deploy applications (LOB/Win32/Store Apps/etc.) using Intune i.e., managing application lifecycle.
- Managing Software Updates and Feature Updates for Windows operating environment.
- Managing OS Upgrades for Windows devices.
- Knowledge on creating packages using PowerShell App Deployment Toolkit (PSADT).
- Expert-level Windows build architecture and deployment experience, including customization of a Windows build
- Knowledge of Cloud Identity (Azure Active Directory, AAD Sync, Role-based access control)
- "Windows Autopilot” deployment experience using Azure/Intune.
- Mapping of Active Directory GPO controls and settings to Intune MDM Policies
- Active Directory concepts such as Kerberos, LDAP, Certificates and Security Groups
- Working knowledge of Secure Token Services (ADFS or similar)
- Experience in configuring and managing Configuration Profiles, Compliance Policies, Defender policies, Firewall rules etc.
- Excellent knowledge of the Microsoft Azure platform, most particularly with Intune and multiple Windows Autopilot profiles.
- Good understanding on Device and User based Certificates (SCEP and NDES).
Qualifications
- Bachelor’s/Master’s in Computer Science with 5 years of experience in a technical IT role with 3+ years of relevant experience
Basic understanding of below Technologies is desirable
- Knowledge of Power tools
- Data Science / Analytics using a multitude of data sources
- Nexthink
- Agile