ServiceNow Admin JD
Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
Responsible for instance maintenance and overseeing the performance metrics of the instance.
Should have good amount of knowledge on service now applications like
- ITSM (Incident/ Problem/ Change/ Configuration) Management
- Discovery
- ITOM
- Perspectium (preferred)
- SNOW Mirror (Preferred)
Maintain pace with ServiceNow versioning.
Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.
Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
Responsible for proactive problem and risk management Triage found in ServiceNow platform,
Providing support to the development teams during the analysis, development, and testing processes.
Experience with the following Technologies/Methodologies required:
- Strong knowledge and understanding of ServiceNow
- Strong knowledge on MID Server configurations.
- Understandable knowledge on how cloud platform works.
- Microsoft SQL Server and other most common backend Microsoft technologies.
- Good understanding on all the Metrics which are available and are being used to monitor performance of the instance.
Other skills Preferred:
- Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.
- Capable of building sustainable relationships with colleagues and key individuals.
- Creativity and ability to think outside-the-box while defining sound and practical solutions.
Qualifications
- At least 3 years of experience as a ServiceNow Admin
- ServiceNow System Administrator Certification
Preferred Qualifications:
- Bachelor’s degree Computer Science, Information Systems or related field
- ITIL Certifications
- ServiceNow training and certifications
- Must have clear communications skills both oral and written Ability to negotiate in a non-confrontational manner to deliver a clear, well-structured and concise argument to support your opinion, using facts, pro's/con's, business justifications and other persuasion methods.
- Must have ability to work in fast paced environment, balance priorities and juggle multiple tasks at once
- Must be able to work independently
- Must possess a strong desire and clear understanding for high customer satisfaction
- Must be flexible, have good energy, easy to work with and a team player
- Strong analytical and problem-solving skills
ServiceNow Admin JD
Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
Responsible for instance maintenance and overseeing the performance metrics of the instance.
Should have good amount of knowledge on service now applications like
- ITSM (Incident/ Problem/ Change/ Configuration) Management
- Discovery
- ITOM
- Perspectium (preferred)
- SNOW Mirror (Preferred)
Maintain pace with ServiceNow versioning.
Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.
Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
Responsible for proactive problem and risk management Triage found in ServiceNow platform,
Providing support to the development teams during the analysis, development, and testing processes.
Experience with the following Technologies/Methodologies required:
- Strong knowledge and understanding of ServiceNow
- Strong knowledge on MID Server configurations.
- Understandable knowledge on how cloud platform works.
- Microsoft SQL Server and other most common backend Microsoft technologies.
- Good understanding on all the Metrics which are available and are being used to monitor performance of the instance.
Other skills Preferred:
- Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.
- Capable of building sustainable relationships with colleagues and key individuals.
- Creativity and ability to think outside-the-box while defining sound and practical solutions.
Qualifications
- At least 3 years of experience as a ServiceNow Admin
- ServiceNow System Administrator Certification
Preferred Qualifications:
- Bachelor’s degree Computer Science, Information Systems or related field
- ITIL Certifications
- ServiceNow training and certifications
- Must have clear communications skills both oral and written Ability to negotiate in a non-confrontational manner to deliver a clear, well-structured and concise argument to support your opinion, using facts, pro's/con's, business justifications and other persuasion methods.
- Must have ability to work in fast paced environment, balance priorities and juggle multiple tasks at once
- Must be able to work independently
- Must possess a strong desire and clear understanding for high customer satisfaction
- Must be flexible, have good energy, easy to work with and a team player
- Strong analytical and problem-solving skills