CORE BUSINESS OPERATIONS
The Core Business Operations (CBO) portfolio is an integrated set of offerings that addresses our clients’ heart-of-the-business issues. This portfolio combines our functional and technical capabilities to help clients transform, modernize, and run their existing technology platforms across industries. As our clients navigate dynamic and disruptive markets, these solutions are designed to help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously.
ROLE
Level: Analyst
As a Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines in an agile framework. Need-basis consultants will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
You will also be responsible for the ownership of tasks assigned through SNOW, Dashboard, Order forms etc.
The work you will do includes:
- Build and operate the client infrastructure
- Develop understanding of and implement shared responsibility model On premises, IaaS, PaaS and SaaS
- Implementation of ITIL Framework Incidents, Changes, requests etc.
- Analyze the requirements from Architect, SME, Client, Application team etc.
- Work on Monitoring, Backup, Patching, Vulnerability Remediation
- Monitor the client infrastructure
- Identity and access management
- Identify, Analyze, and automate routine tasks
- Develop understanding of SLA, SLO, SOW etc.
- Coordinate with multiple teams to serve the request or resolve the incidents
- Implementation of High Availability, update management, Disaster recovery, Backup and Restore
- Documentation, Weekly/Bi-Weekly Deck preparation, KB article update
- Train and Knowledge transfer to junior resources
- Handover and On call support during weekends on rotational basis
QUALIFICATIONS
Skills / Project Experience:
Must Have:
- Worked on routers, switches, wireless LAN controllers, access points, (Add-on - F5LTM, Cisco ISE and network management of APC UPS devices)
- Experience in Network administration, troubleshooting, implementation, ( add-on – planning, designing and architecture)
- Understanding of difference between Core, Distribution, Access and edge network layer
- Any technical certifications like Cisco, ITIL
- Experience in performing IOS upgrades, L3/L2 VLAN configuration, complete configurations of switch and router from scratch, working with on-site engineer to take console of any network device
- Minimum knowledge about MPLS configuration
- Hands-on experience with ticketing tool specifically Service-Now.
- Knowledge about ITIL/ITSM process like Incident, problem, change, task management.
- Working knowledge about Routing protocols like OSPF, EIGRP, BGP and most of the LAN procotols.
- Experience in any of the WAN technologies like MPLS, DMVPN, GRE IPSec Tunnels, SD-WAN
- Working experience with protocols like NTP, SNMP, Syslog, 802.11, 802.1x, AAA, ACL, NAT, TACACS, RADIUS, PortSecurity, Port mirroring
- Exposure to Enterprise composite network models like Datacenter architecture, branch or remote office architecture.
- Troubleshooting experience on network performance like QoS, Bandwidth policing, Traffic shaping, Latency, Jitter, bandwidth utilizations
- Hands-on experience in managing monitoring tool, netflow /bandwidth analyzation tools, ( add-on – Cisco Prime Infra, Nagios, OpManagaer( netflow, CMDB, backup management), Solarwinds Orion)
- Hands-on experience on managing and administering DHCP and DNS services ( either on Windows or Infoblox), SFTP/TFTP.
- Added experience with tools like Wireshark, Debugging, EEM, Python, Automation, Cisco ACI, SD-WAN( Viptela, Velocloud, or any), SASE technologies.
- Any technical training completed like CCNA, CCNP, CCIE, Cisco Wireless
- Troubleshoot wireless issues like WLC Code upgrades, AP join issues, Client association issues, Authentication issues, Guest wireless issues
- Operational troubleshooting of ISE with respect to supplicants and related error understanding.
- Working experience with ISPs to troubleshoot issues like link down, slowness, link flapping and turning up new circuits.
- Experience on network monitoring tool
- Associate/Professional level certification on CCNA or CCNP
- Good interpersonal and communication skills
- Flexibility to adapt and apply innovation to varied business domain and apply technical solutioning and learnings to use cases across business domains and industries
- Knowledge and experience working with Microsoft Office tools
Good to Have:
- Understanding of Application and other infrastructure monitoring tools
- Understanding of end-to-end infrastructure landscape
- Experience on virtualization platform
Education:
B.E./B. Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Prior Experience:
2 – 3 years of experience working with have managed an enterprise network spread across continents, troubleshoot experience with LAN WAN Wireless, SDN and Security.
Location:
Hyderabad / Pune
The team
Deloitte Consulting LLP’s Technology Consulting practice is dedicated to helping our clients build tomorrow by solving today’s complex business problems involving strategy, procurement, design, delivery, and assurance of technology solutions. Our service areas include analytics and information management, delivery, cyber risk services, and technical strategy and architecture, as well as the spectrum of digital strategy, design, and development services Core Business Operations Practice optimizes clients’ business operations and helps them take advantage of new technologies. Drives product and service innovation, improves financial performance, accelerates speed to market, and operates client platforms to innovate continuously. Learn more about our Technology Consulting practice on www.deloitte.com
For information on CBO visit - https://www.youtube.com/watch?v=L1cGlScLuX0
For information on life of an Analyst at CBO visit- https://www.youtube.com/watch?v=CMe0DkmMQHI