Analyst – Adobe Workfront System Administrator/Consultant - Technology CoE

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? If yes, we need your expertise!

About Technology CoE

Technology CoE offers innovative solutions that enable CMG to execute with agility, drive closed-looped marketing, and achieve operational excellence; optimizes data, tools, people, and processes.

• Partners with various CMG channels to deliver data-driven insights in the form of dashboards/reports, which help make informed decisions.
• Provides end-to-end support around database management, reporting, and maintenance activities.
• Proactively identifies opportunities for automation and reporting.

Work you will do

As an Adobe Workfront System Administrator/Consultant, your role will involve delivering business solutions to our internal stakeholders through helpdesk tickets, mini-implementation projects, and various initiatives aimed at enhancing productivity and fostering innovation both within the sub-team and across the entire team.

Your responsibilities will include:

• Managing helpdesk tickets by delivering resolutions that adhere to our team's quality standards and SLAs.
• Collaborating with SMEs by shadowing them to learn the processes.
• Actively participating in team calls and contributing ideas or feedback on general efficiency or specific projects.
• Ensuring that deliverables consistently meet quality standards.
• Creating reports in Workfront based on stakeholder requirements.
• Customizing the Workfront instance according to stakeholder needs. This includes developing custom forms, layout templates, access levels, creating and managing users in Workfront etc.
• Being available to address stakeholder queries through tickets or meetings.
• Collaborating with teams within Technology CoE or CMG in a consultative role to demonstrate the benefits of the tool.
• Planning and conducting training sessions on tool navigation.
• Performing data governance activities to maintain a clean and organized instance.
• Supporting team members during busy periods by sharing the workload.
• Proactively reaching out to leads or team members to learn processes and deliver on them.
• Acting as the support lead on implementation projects by managing the project, taking meeting notes, setting up the project plan in Workfront, and collaborating with team members.

Skills & Experience required:

• 1-4 years of experience working in Adobe Workfront.
• Positive, self-motivated, and a go-getter attitude.
• Ability to translate business asks into technical requirements.
• Excellent problem-solving skills, attention to detail, and the ability to work both independently and in a collaborative team environment. 
• Proven ability to work cross-functionally with various teams. 
• Strong stakeholder management skills, with the ability to communicate effectively and gather requirements. 
• Experience in working on Agile methodologies. 
• Excellent verbal and written communication skills.
• Ability to work independently and manage small engagements or parts of large engagements. 
• Creating and maintaining an environment within the team that is amicable and collaborative.

Educational Requirements:

• B. Tech/B.E.
• Professional qualification (reputed institutes preferred):
• MBA (a plus)

Shift & Location:

• 2PM – 11 PM | Hyderabad

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