Senior Analyst—Deloitte Support Services India Private Limited (Talent Services – Learning)

The Deloitte Talent Services team is an exciting & challenging Talent Operations services team with a strong focus on service excellence and continuous improvement, where we strive to support and exceed expectations for all clients. This role provides operations support to the client, Deloitte Australia and specifically provisions services for the Learning Team, within the Australian Talent function. This role is responsible for the effective execution of Learning processes, maintenance, and data integrity of core Learning data for all employees of DTT Australia.

Work you will do

As a Talent Services (Learning) Senior Analyst, you will be responsible for:

·       Managing multiple learning mailboxes and responding to learning queries efficiently from employees.

·       Triaging queries to onshore teams as required.

·       Processing Learning transactions like attendance marking, Registration, Enrollment etc. in the LMS with utmost quality.

·       Drafting and sending learning communications to participants and faculty

·       Participating in bulk learning projects and other learning tasks as required

·       Assisting with quality checks, promptly flagging discrepancies, and training teammates on correct processes.

·       Working as an effective team member, sharing knowledge and assisting coworkers

·       Maintaining business process documents in relation to Learning Services sub processes

·       Timely management of queries received through the team inbox, the service support tool (ServiceNow), and incoming calls/incidents.

·       Proactively identifying & raising potential issues to the Talent Services Lead for discussion with the onshore Learning Operations Manager and lead the team to take the necessary agreed and cascaded actions.

·       Timely interface with learning teams to communicate changes and ensure smooth learning experiences.

·       Proactive input to Talent Services Assistant Manager/Lead on development of the Learning services function

·       Assisting with other Learning Services tasks wherever required

Work location: Hyderabad.

Shift timings: 6.30 AM to 3.30 PM The team.

The “Enabling Areas” team at Hyderabad supports the Deloitte organization in Australia with a wide variety of capabilities categorized into skilled based CoE - Talent, Finance, Quality & Risk, Growth, Reporting & Analytics, and IT services.

These CoEs are divided into sub-teams. Talent services comes under Talent CoE which manages the life cycle and non-lifecycle transactions for the employees of DTT Australia and ensures a seamless employee experience from onboarding until exit. This newly created role will be responsible for transactions related to Learning.

Our goal is to embed a culture that focus on what is important for DTT Australia and be the service provider of choice. Our culture empowers our people and gives them the capacity to act. It also reduces adverse outcomes and helps to cement our reputation for first class service d

Key skills required:

·        Excellent coordination and communication skills.

·        This role requires high level of attention to detail, taking responsibility for multiple actions and activities within tight deadlines. This role requires the incumbent to maintain strict confidentiality with regard to the process.

·        Team player with a positive attitude, strong verbal and written communication skills, and excellent interpersonal skills

·        Should possess strong stakeholder skills, with the ability to build relationships at all levels.

·        Is able to work under pressure and adaptable to change.

·        Demonstrates integrity and is capable to identify quality issues and suggest controls.

·        Able to exercise own initiative, be proactive and able to recommend appropriate solutions to problems.

Qualifications required:

·        Bachelor’s or Post Graduate degree with 3 to 5 years of relevant experience, preferably in a Learning Shared Services environment.

Preferred:

·       Technical – Knowledge of Saba Cloud or other similar LMS

·       ServiceNow Ticketing tool.

·       Good knowledge on Advance excels.

How you will grow:

At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources, including live classrooms, team- based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits:

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture:

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead