Services Support Associate I, Meeting and Event Services-Hyderabad

Can you deliver an employee-focused service by providing high quality first-line advice and guidance on a wide range of Central Booking Desk requirements covering whole range of Central Booking Desk services provided to Deloitte employees and partners? Our team offers you a particular opportunity to be an integral part of USI Supporting UK Central Business Services. The principal focus of this group is to deliver world class user experience with innovative and high-quality service delivery.

We are looking to recruit outstanding individuals to become a pivotal part of our Central Booking Desk team within Business Support Services. The role will be of interest to those who have a positive attitude and willingness to learn with good organizational skills. Ingenuity, resilience, and integrity, with an ability to use your own initiative to resolve problems quickly will be key to success in this role.

Work you will do

As an Associate Analyst, you will be aligned to the following responsibilities:

•     Arrange all room booking requirements using relevant software.

•     Recording all additional service requirements i.e. catering and technical requirements.

•     To liaison with Workplace Services team to meet customer satisfaction.

•     Work to meet SLAs and KPIs.

•     Deliver an employee focused approach by providing high quality first line advice and guidance with a wide range of Central Booking Desk written queries covering the whole range of Central Booking Desk services provided to Deloitte employees and partners.

•     Resolve queries requiring clarification of policy and procedures related to Central Booking Desk.

•     Appropriately guide management and employees through the Central Booking Desk intranet and coach them through the process to allow them to answer their queries.

•     Record details of incoming general queries tracking through to closure.

Work Location: Hyderabad

Work Timings: 2 Pm to 11 PM

The team

This is an opportunity to join high quality first line Central Booking Desk support. The Central Booking Desk deals with c12,000 room booking requests via email per month and this role involves providing a consistently high level of customer service and delivering solutions that meet the needs of our External and Internal Clients and the department’s objectives.

The role is working within the Central Booking Desk team of thirteen in both UK and India (EDC). The Central Booking Desk forms part of the wider Leadership Support Centre team with totals of 35 members.

Qualifications and experience Required:

•        The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure.

•        They should also be able to work using their own initiative, showing attention to detail and customer focus, with a

good understanding of the client’s needs and priorities.

•        Enthusiastic and eager to learn new technologies.

•        Committed to working with their team to maintain a positive team spirit.

•        Good communicator with an understanding of hospitality service and ability to ask effective questions.

•        Able to communicate in writing at all levels, displaying good email etiquette.

•        Excellent customer service skills.

•        Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.

•        Seek information / ideas / establish relationship with customers to assess any future opportunities.

•        Demonstrates integrity and a can-do attitude.