L10 - Services Support Associate II, PPD Business Intelligence & Technology Team- Hyderabad
Looking to master your multi-tasking skills and enjoy experimenting with new tools? Come join us as we USI PPD BI & Technology team is known for its Agility, Ability to learn quickly, Flexibility and well-structured in deliberately providing diverse support services to our Audit clients through different platforms both in USI and NL in order to standardize, provide high quality and lower the workload for audit practitioners.
Nature of work: Support
Your responsibilities in this role will be to:
· Coordinate with Leads to plan and complete assigned tasks on time.
· Actively co-ordinate with the team on a day-to-day basis for the smooth functioning of the work and support in meeting the service level agreements.
· Work on quality analysis, review on Standard Business Review Tool.
· Assist Senior Analysts in data analysis and in making necessary upgrades/enhancements to reports and dashboards.
· Need to effectively communicate their findings to both technical and non-technical stakeholders. Clear and concise communication ensures that insights are understood and actionable.
· Taking initiative of the Issues or Queries - Respond Clients/ETs on their Queries and redirect them to the correct Team/Support.
· Collect, analyze, and interpret data sets to inform business decisions using Power BI.
· Collaborate with stakeholders to understand data needs, clarify requirements, and deliver actionable insights.
· Actively co-ordinate with the team on a day-to-day basis for the smooth functioning of the work and support in meeting the service level agreements.
· Intake, triage, and independently resolve stakeholder/client requests, issues, and queries; respond promptly and redirect to the appropriate team/support when needed.
· Independent in solving the requests.
· Support team operations by stepping in during other team members’ absence when required.
· Work across multiple projects as needed and adapt quickly to changing priorities.
· Identify skill gaps and actively upskill in relevant areas to improve performance.
· Working with cross-functional teams and stakeholders.
Skills Required:
· Any graduate between 1-3 years of experience.
· Proficient in MS Tools (Word, PowerPoint, Excel).
· Basic to Intermediate level of proficiency in PowerBI.
· Excellent written and verbal communication skills and exhibit a positive attitude.
· Highly motivated learner and a team player.
· Demonstrate consultative approach to problem solving.
· Willingness to continuously learn, upgrade skills and stay relevant to business demands.
· Organized, detail oriented, flexible, self-starter & highly motivated.
· Flexible and adapted to change.
· Excellent multi-tasking and creative problem solving.
Work Location: Hyderabad
Shift Timings: 11.00 AM to 8.00 PM
About the team.
The PPD Business Intelligence & Technology Team USI is a team based in Hyderabad with the main goal to support the professional practice department and the audit practice in the Netherlands. By performing certain tasks centralized and standardized, we achieve higher efficiency and higher quality. Our team is organized around the Pillars: Tech Enablement and Monitoring.
We are dedicated to transforming the audit process through a commitment to innovation and the meticulous maintenance of audit tools. Together, these pillars support our collective mission of enhancing audit practices, ensuring we deliver exceptional value and insights to our clients. Tech Enablement focuses on revolutionizing the audit landscape by continuously evolving our methodologies to execute high-quality audits. Our aim is to develop smarter and more effective solutions that prepare our clients for future auditing challenges. Monitoring provides clear insights into the status and progress of quality initiatives, the adoption levels of transformation and innovation tools, and overall performance and standardization across various regions and sectors using reporting tools.