Services Support Associate II, Finance Services- Hyderabad
Work you’ll do
The key job responsibilities include the following:
1. As an Analyst based in India you will work on all aspects of the Accounts Receivables debtor portfolio under supervision of your Team Leader.
2. You will manage the outstanding debtor balances of a selection of assigned clients. Using advanced prioritization processes, you will make it happen that outstanding balances are collected in a timely manner. Also, you will process immediately and accurately any customer queries to be sure that the practice is able to correct any disputes in a timely manner.
3. You find a challenge in reducing outstanding balance by such a manner that the good relationship with the client is kept.
4. You will take care of the adequate settlement of the incoming and outgoing phone calls and e-mail of the internal (practice) and external client. You will take the proper actions related to the status of the claim in accordance with procedures. You will manage and reconcile the outstanding balance collections in contact with the client by phone.
5. Responsible to review and investigate unallocated and unassigned balances of the customers/clients
The key job skills include the following:
1. You have preferably a Master’s degree in Finance by experience in a similar position (related to Credit management & Dispute management)
2. Extensive experience of the collection of claims by phone
3. Excellent, fluent knowledge and practice of the English language. (both oral as in writing)
4. Excellent communication skills
5. Extensive experience with Microsoft Office, Ariba
6. Demonstrable work experience with SAP and knowledge of the Collections Management Program
7. You can express yourself fluent and you are capable to get matters done by others
8. You are clear, dare to set boundaries and you are capable of finding suitable solutions to the Credit Management questions and tasks
9. You are accurate in the execution of your work, you see details and work structured, orderly and systematic
10. Accurate in execution. Eye for detail and work in structured, systematic, and orderly manner
11. Flexible and team player
12. You are precise, accurate and you like to do administrative work
13. You are eager to learn
14. You are able to work independently and, in a team
Work Location: Hyderabad
Shift Timings: 11 AM to 8 PM
The team
The Shared Services team at Hyderabad supports the Deloitte organization in the North South Europe with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.
Qualifications
Required:
- MBA/Bcom Finance with 1.8 – 3.8 years of experience in Accounts Receivables
- Excellent communication skills (written and verbal), problem solving and decision-making skills
- Proficiency with SAP, MS Office applications, Ariba
Preferred:
o Experience in Credit control (Credit management & Dispute management).