Analyst - NSE - Fleet & Mobility - Hyderabad

Hyderabad, Telangana, India

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Position Summary

Analyst- Mobility – NSE Finance & Business Operations supporting Member firms

Position Overview

The Fleet & Mobility Analyst will act as the first point of contact for handling requests (tickets) related to fleet and mobility services. This role requires a proactive and reactive approach to support end users effectively, ensuring timely resolution of questions and issues.

Work you’ll do

The key job responsibilities include the following:

  •  Thoroughly investigate fleet and mobility-related issues, identifying underlying root causes
  • Communicate clearly, courteously, and professionally with end users, team members, and stakeholders, both in writing and verbally.
  • Anticipate potential challenges or risks impacting fleet and mobility operations, taking initiative to address them before escalation.
  • Respond swiftly and efficiently to incoming service requests, emails, and prioritize urgent issues to uphold agreed service level agreements (SLAs).
  • Identify patterns and trends in recurring service requests to inform improvements in knowledge resources and processes.

Qualifications

Required:

  • Any bachelor’s degree
  • 1 - 3 years of experience in Call Center experience or in front desk support
  • Excellent verbal and written communication skills, with the ability to interact courteously and clearly


Work Location: Hyderabad

Shift Timings: 11 AM to 8 PM & 2 Pm to 11 PM
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Requisition code: 324407