Enterprise Strategy and Transformation- Senior Manager

Hyderabad, Telangana, India

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Position Summary

Senior Manager, Enterprise Strategy and Transformation

Work you will do:

• Spearhead the OpEx initiative for the business by establishing a culture of continuous improvement, enabling a constant pipeline of optimization projects and deliver impact at scale
• Diagnose all identified processes and sub-processes within each service area to identify opportunities to – eliminate redundancies, simplify the process flow, standardize inconsistent processes, digitize and reduce variation thereby delivering cost productivity
• Identify, define, benchmark, measure, report and improve key metrics performance – cycle time, time taken to resolve, first pass yield, first touch time, accuracy, CSAT/customer experience etc.
• Mentor identified projects at yellow belt, green belt and black belt levels and deliver them timely
• Contribute towards creation of OpEx culture by conducting trainings on Lean, Six Sigma, and other similar tools
• Coach and provide guidance to identified quality ambassadors from service lines to upskill them on Opex tools and methodologies
• Work with change management leader to create change mgmt. framework to establish and socialize an OpEx culture
• Work with PMO team to establish a governance structure for reporting the progress, impact and gaps of the OpEx initiative
• Timely escalation of gaps found in the execution of the OpEx roadmap across each service line
• Conduct ideation, VSM, FMEA, Kaizen and RCA workshops in partnership with service line representatives to identify opportunities of improvement and risk mitigation
• Review existing metrics and recommend ways to improve performance by studying data and applying statistical methods/tools
Annual assessment
• Delivery on Y-o-Y productivity targets across the assigned portfolio
• Improvement in process efficiency
• Number of projects identified and delivered resulting in XX hours of savings
• Improvement in quality of output to stakeholders substantiated by the CSAT/CX scores
• OpEx DNA penetration through trainings and coaching on Lean, Six Sigma, Agile, Design thinking etc

Work experience: 16+
Hiring location: Hyderabad
Work timings: 2PM- 11PM

Qualifications
• Lean Six Sigma Master Black Belt certification from a reputed professional services organization
• Certification in Agile methodology and Design Thinking methodologies will be preferable
• At least 18+ years of overall experience of which 12+ years should be in Opex / continuous improvement role using methodologies like Lean, Six Sigma, Agile etc
• Having prior experience of working within an IT sub-process/Digital domain is mandatory
• Bachelors degree or equivalent
• Should be fluent with process diagnostic tools – SIPOC, VSM, Time motion, Fishbone etc
• Should be able to perform data analysis using statistical models and tools
• Excellent interpersonal and communication (verbal, written and presentation) skills
• Needs to be an excellent team player and ability to collaborate with all levels of stakeholders is mandatory
• Able to build broad and deep relationships across a diverse network, using a flexible influencing style to gain buy-in and drive impact.
• High business acumen and understanding of working in a global environment.
• Strong proficiency in Microsoft Office Excel/PowerPoint and MiniTab

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

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Requisition code: 323885