Deloitte | India Offices of the US

Engagement Support Services (ESS) – Analyst – Deloitte Support Services India Private Limited

Join our team of dedicated professionals who support the ESS team. The USI based ESS teams supporting the engagement management across all service lines. The Analyst role will support the ESS group. The primary function of this role will be liaison with internal customers and supporting them with engagement management related requests and tasks.

Work you’ll do

As a part of this team, you will be involved with the following:

• Creating new engagements/projects on SAP
• Processing changes to Engagement/Project data on SAP
• Work in Progress Activities
• Producing client bills
• Engagement reporting and analysis.
• Ad-Hoc tasks
• Ensuring accuracy at all times, clarifying issues within team prior to delivery as appropriate
• Team working to ensure service level agreements are met.
• Provide an employee focussed experience through the timely and accurate completion of queries and activities.
• Record and maintain accurate activity information tracking through to timely closure.
• Escalate more complex queries
• Take responsibility for keeping up to date on Deloitte policy and process developments.
• Maintain own continuing professional development to ensure advice given is appropriate and of a high quality.
• Ensure compliance with appropriate Data Protection legislation at all times.
• Contribute to wider projects and initiatives in the Practice Support Services as required.
• Liaison with other Practice Support Services teams as appropriate

Work Location: Hyderabad Shift Timing: 2–11 PM

The team

The USI team at Hyderabad supports the Deloitte organization with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Qualifications

Required:

• B.com/ BBA /M.com/ MBA with relevant experience up to 3/3.5 years    

The key skills required:

• Excellent customer service skills, whilst demonstrating a calm manner, and the ability to ask effective questions
• Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
• Required to project a professional image of ESS at all times and show an interest in the external industry.
• Follows appropriate policies and processes, with a good understanding of risk.
• Is open, receptive and adaptable to change, whilst also demonstrating integrity and a can-do attitude.
• Be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.
• Has the ability to act with urgency when necessary, taking ownership of issues and resolving to a satisfactory conclusion utilising a methodical, analytical and clear approach to problems.

Preferred skills:

• • Experience of the core Microsoft Office packages is essential with emphasis on Microsoft Excel
  • Mastery of verbal English (both Verbal and Written)

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