At Deloitte, the Specialist, Analytics and Insights helps turn client feedback and operational data into actionable insights that support issue resolution and informed decision-making. This role combines stakeholder management, analytics, and delivery oversight to help teams identify trends, uncover root causes, and improve the client experience. The ideal candidate brings experience in survey analytics, dashboarding, and cross-functional collaboration in a fast-paced environment.
Work you'll do
As a Specialist, Analytics and Insights on the Client Voice team, you will be responsible for…
- Leading stakeholder management across partners, managers, and clients by gathering requirements, defining scope and success metrics, managing expectations, and facilitating working sessions
- Analyzing survey and operational datasets by validating data, identifying trends and anomalies, segmenting results, and translating findings into insights, implications, and recommended actions
- Designing, supporting, and maintaining voice-of-customer programs in Qualtrics, with a focus on governance, survey quality, and data integrity
- Creating dashboards, reports, and insight summaries that support leadership decisions, marketing initiatives, sales priorities, and service improvements
- Managing multiple concurrent requests while maintaining delivery quality through structured prioritization, quality checks, version control, and communication of risks and dependencies
The team
Our Client Voice team provides exceptional client service and works to build long-term, mutually beneficial relationships. Our team members focus on resolving system related issues and highlight the key findings with the clients to make the most out of the opportunity while considering their business culture, organizational structure, resources, and capabilities.
Location: Hyderabad
Shift Timings: 6:30 AM to 3:30 PM
Qualifications
Required:
- Bachelor’s degree in any discipline
- 2-6 years of experience in client service, stakeholder management, survey analytics, customer insights, or reporting
- Experience analyzing qualitative and quantitative data using Excel, Qualtrics, and Tableau
- Experience managing projects from planning through delivery
- Experience gathering business requirements and translating them into analytical outputs or functional requirements
- Experience supporting client-facing or stakeholder-facing deliverables, presentations, or service improvement initiatives
- English language proficiency, written and verbal
Preferred:
- Advanced proficiency in Excel, Tableau, and Qualtrics
- Experience engaging senior stakeholders in virtual environments
- Experience using internal support systems or query management tools
- Experience reviewing deliverables and providing quality feedback to team members
- Experience owning end-to-end delivery for analytics, reporting, or stakeholder management activities
At Deloitte, the Specialist, Analytics and Insights helps turn client feedback and operational data into actionable insights that support issue resolution and informed decision-making. This role combines stakeholder management, analytics, and delivery oversight to help teams identify trends, uncover root causes, and improve the client experience. The ideal candidate brings experience in survey analytics, dashboarding, and cross-functional collaboration in a fast-paced environment.
Work you'll do
As a Specialist, Analytics and Insights on the Client Voice team, you will be responsible for…
- Leading stakeholder management across partners, managers, and clients by gathering requirements, defining scope and success metrics, managing expectations, and facilitating working sessions
- Analyzing survey and operational datasets by validating data, identifying trends and anomalies, segmenting results, and translating findings into insights, implications, and recommended actions
- Designing, supporting, and maintaining voice-of-customer programs in Qualtrics, with a focus on governance, survey quality, and data integrity
- Creating dashboards, reports, and insight summaries that support leadership decisions, marketing initiatives, sales priorities, and service improvements
- Managing multiple concurrent requests while maintaining delivery quality through structured prioritization, quality checks, version control, and communication of risks and dependencies
The team
Our Client Voice team provides exceptional client service and works to build long-term, mutually beneficial relationships. Our team members focus on resolving system related issues and highlight the key findings with the clients to make the most out of the opportunity while considering their business culture, organizational structure, resources, and capabilities.
Location: Hyderabad
Shift Timings: 6:30 AM to 3:30 PM
Qualifications
Required:
- Bachelor’s degree in any discipline
- 2-6 years of experience in client service, stakeholder management, survey analytics, customer insights, or reporting
- Experience analyzing qualitative and quantitative data using Excel, Qualtrics, and Tableau
- Experience managing projects from planning through delivery
- Experience gathering business requirements and translating them into analytical outputs or functional requirements
- Experience supporting client-facing or stakeholder-facing deliverables, presentations, or service improvement initiatives
- English language proficiency, written and verbal
Preferred:
- Advanced proficiency in Excel, Tableau, and Qualtrics
- Experience engaging senior stakeholders in virtual environments
- Experience using internal support systems or query management tools
- Experience reviewing deliverables and providing quality feedback to team members
- Experience owning end-to-end delivery for analytics, reporting, or stakeholder management activities