Know your role in Deloitte
About Deloitte
“Deloitte” is the brand under which independent firms throughout the world collaborate to provide services in a particular geographic area. These firms are members of Deloitte Touche Tohmatsu Limited DTTL, a UK private company limited by guarantee. With 200,000 people in over 150 countries, Deloitte member firms serve more than 80 percent of the world’s largest companies as well as large national enterprises, public institutions and successful fast-growing companies.
Deloitte in EMEA
Deloitte provides the following services in our EMEA Member Firms:
· Audit
· Consulting
· Corporate Finance
· Tax
Deloitte Tax in Hyderabad
Deloitte Tax Services India Private Limited (“Deloitte Tax Services India”) commenced operations in Hyderabad in January 2002. Since then, our Hyderabad operations have increased year on year, affiliating to Deloitte Member Firms in several jurisdictions including the US, UK, Australia, Belgium, the Netherlands and Germany.
The EMEA Regional Delivery Model (RDM) for Global Employer Services (GES)
The EMEA Regional Delivery Model (RDM) is being set up in line with our 2020 strategy to establish Deloitte as the undisputed market leader in GES (a subset of Tax). The RDM will enable EMEA market wins to be highly effective client engagements providing efficient and cost-effective delivery support to UK Member Firms on an on-going basis. The RDM will achieve this through innovation, process ownership and by operating a robust consolidated delivery engine across EMEA.
The integral part of this delivery model is a consolidated EMEA Hyderabad team that will work in conjunction with nearshore centers in Europe and the European Member Firms. The Hyderabad team will be consolidated and split into service area workstreams, each led by a workstream leader (this role), under central EMEA management.
Our Vision
To be the dominant global provider of tax services delivering unmatched value to our clients and our people through sustained relationships.
| Function | Deloitte Tax Services India Private Limited |
| Service line | Tax |
| Job level | Manager |
| Specific skill set required | Managing a multi-disciplinary team, either within a Big 4 or BPO/Shared Service Centre and communicating with senior global stakeholders. Experience of working in a UK Expatriate Tax is a pre-requisite. |
Key responsibilities: Overview:
Job Title: EMEA GES Compliance Manager
An exciting opportunity for an ambitious candidate to be part of the transformation of the Global Employer Services (GES) teams in Hyderabad into a 500+ FTE organisation and shape the future delivery model.
You will work with the EMEA GES Hyderabad Leader and UK stakeholders to manage and enhance current UK GES operations.
Alongside this you will take operational responsibility for one of the key work streams delivered in Hyderabad, work stream process and efficiency oversight and be accountable for overall service delivery of the team (between 20 and 75 FTE).
Delivery / transition management:
Take operational responsibility for a dedicated workstream within the EMEA team in Hyderabad including process and efficiency oversight. Be accountable for workstream service delivery.
· Supervise work stream team members to ensure that quality and service level agreements (SLAs) are maintained. Resolve or escalate any issues as they arise.
· Support the implementation of change initiatives including a Hyderabad talent plan to ensure that work stream team members are developed.
· Manage onboarding of NL GES work and process enhancement initiatives to improve operational effectiveness within the work stream.
· Drive expansion of core services supported by the NL Member Firm
· Build relationships with overseas Member Firm engagement team members and nearshore
· service managers as well as wider Deloitte Hyderabad leadership.
· Plan and manage resourcing, training, work allocation and scheduling within the work stream.
· Financial management of work stream activity.
· Management of work stream materials, user guides and processes to comply with best practice.
· Monitor and respond to feedback from UK Member Firms to continuously improve services, whilst maintaining consistency across all clients.
· Mentor and coach junior members of staff
· Lead by example within a growing and youthful team.
· Support recruitment activity
· Build a culture of continuous improvement within the team.
· Understand our EMEA engagement team requirements and act as a leader to our team in Hyderabad.
Business Impact
· Raise client service through increasing the accuracy and efficiency of delivery (meeting SLAs, reducing turnaround).
· Deliver process efficiencies and increase productivity of the workstream to improve our market competitiveness.
· Expand the scope of EMEA Hyderabad support provided to UK Member Firms within the workstream.
· Provide effective management to EMEA Hyderabad team members.
Eligibility criteria:
| Graduation | Degree - B.Com |
| Professional Qualification | MBA Finance or equivalent |
| Work Experience | 8-12 years either in a Big 4 or BPO/Shared Service Centre. Experience of working in a UK Expatriate Tax is a pre-requisite. |
· Currently operating at Manager or equivalent level, either in a Big 4 or BPO/Shared Service Centre.
· Experience of working in a NL Expatriate Tax environment is a pre- requisite.
· Experience of operational management (for example, involvement in practice financial management).
· Review of NL Tax individual returns and computations using the standard procedures
· Monitoring client information, including client work status and client contact details
· Keeping track of Dutch tax authority updates
· Managing the set-up and coordination of the compliance process
· Identification and documentation of issues and preparation of client queries
· Extensive communication with the team regarding client status and providing feedback on client progress
· Experience in direct interaction with clients and/or DTA as required
· Experience in other NL Tax Compliance activities
· Managing and updating trackers and status reports for internal and external purposes
· Leading a team and ensuring the communications and client deliverables are carried out smoothly
· Providing real-time feedback to the team members
· Training junior staff and assisting them with their technical queries
· Working towards developing the team and improving team efficiency
· Managing the workflow and ensuring that the deadlines/SLA are met.
· Coaching individuals to help them grow in their career.
· Exposed to transformational or change management projects either internally or for a client.
· Experience of working with other delivery centers.
· Strong team management experience and a track record of training, motivating and retaining a team of staff.
· Excellent communication skills.
· Keen interest in enhancement of our processes across a broad range of stakeholders that exist globally.
· Ambition to progress within Deloitte
Dynamics of the profile:
| Work timing | Work timings are 11:00am to 8:00pm. |
| Location | Hyderabad |
· No contract is signed with the new hires.
· There is no probationary period.
· “Busy seasons” require stretching as the workload requires.
· Any limitations on the above must be communicated during the application/interview process.
About Deloitte
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