USI T&I - Analyst – Infrastructure Operations Center - Deloitte Support Services India Private Limited
Work you’ll do
Responsibilities
As a team member, you will be accountable for, but not limited to the responsibilities below.
Operational
· Proactive Monitoring of SolarWinds, Dynatrace, HP OneView and action as per standard operating procedures.
· Apply both independent judgment and procedure driven approach to troubleshoot, isolate and diagnose common network, OS, and server issues.
· Work on Agent remediation tasks pertaining to SCCM Client/Qualys/Splunk
· Manage Windows and Linux Server Patching and security compliance
· Monitoring and resolving Cohesity and Veeam backup solutions
· Coordinating with Vendor’s in resolving Physical Server and Network issues
· Support and manage Virtual Machine through vSphere Client and Hyper-V
· Troubleshooting Database Server (MSSQL) alerts
· Provide Status updates on assigned tasks
· Engages with customers and other technical resources by phone and email to provide technical support and issue resolution
· Monitoring and troubleshoot AudioVideo equipment alerts
· Process daily task assigned by the shift leads.
· Create RFC’s and represent in the CAB calls
· Co-ordinate and be a part of the maintenance, upgrades, and server OS patching
· Participate in weekly team meetings
Technical Responsibilities:
· Ensuring the infrastructure availability through use of proactive monitoring tools like Dynatrace, SolarWinds, XIO etc
· Manage and Monitor alerts from various tools:
o HP One View
o IT Expert Monitoring Cloud
o Nasuni
o Backup – Veeam/Cohesity
· Prepare the documentations/KB articles
· Handle Incident management within defined SLA’s
· Maintaining a log of all necessary information in a centralized location
· Prepare and share various IT infrastructure reports
· Support stakeholders during improvements, upgrades, and other maintenance activities as recommended and scheduled
· Coordinate with vendors to resolve physical server and network issues
Education: Bachelor’s Degree.
Experience: 1-2.5 plus years of Network/Server monitoring in an ITIL environment with knowledge and awareness of Servers, Network Routers/Switches/Firewalls, DNS and DHCP and Security Patching
Work Location: Hyderabad
Shift Timings: 24*7 in Rotational shifts
The Team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.