Deloitte | India Offices of the US

Key Responsibilities

• Gather and analyse business requirements for SAP CRM processes (Sales, Service, Marketing, etc.)
• Configure SAP CRM modules based on client needs and best practices
• Work closely with business stakeholders to design and deliver end-to-end CRM solutions
• Prepare functional specifications for custom developments and integrations
• Conduct unit testing, integration testing, and support user acceptance testing (UAT)
• Provide post-implementation support and troubleshooting
• Train end-users and prepare documentation
• Collaborate with technical teams (ABAP, Basis, PI/PO) for solution delivery

Required Skills & Qualifications

• Bachelor’s degree in computer science, Information Technology, Business Administration, or related field
• 4-6 years of experience in SAP CRM functional consulting
• Hands-on experience in at least one full-cycle SAP CRM implementation
• Strong knowledge of SAP CRM modules: Sales, Service, Marketing.
• Experience with SAP ECC integration, middleware, and data migration
• Ability to write functional specifications and work with technical teams
• Excellent communication and stakeholder management skills
• Analytical thinking and problem-solving abilities

Preferred Skills

• Experience with SAP S/4HANA Customer Management
• Exposure to SAP Fiori and UI5 applications
• Make active contribution to the development of SMF-SAP team and ITS in general
• Overseeing innovation/ optimization on project within internal organization
• Has experience working with multi-projects in the short period of time
• Able to provide counsel for higher/ lower functions in a professional way
• Knowledge of methods of data collection and analysis
• Ability to understand and perform development testing on related tasks associated with data migration and cleansing
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to improvement of operational and management practices
• Ability to organize data into logical formats
• Ability to generate briefing papers, issue papers, and other management reports when required
• Knowledge, understanding, and experience with data integrity, database construction, data management and data analysis and data cleansing principles and practices
• Knowledge of Microsoft Word, Excel, Access, PowerPoint
• Ability to conduct fact-found research
• The person should work independently and freely execute the general and specific roles to achieve confirmed targets, deliveries, projects, etc