Deloitte | India Offices of the US

USI T&I – Assistant Manager – Observability and Automations- Deloitte Support Services India Private Limited

Work you’ll do

Responsibilities

As an Assistant Manager, you will be accountable for, but not limited to the responsibilities below.

Operational 

·       Supports strategic initiatives and provides direction for Tier 1 & 2 staff

·       Develops work processes, Playbooks and SOP’s

·       Works cohesively and directly with the Manager and upwards management

·       Provides direction and guidance to Tier 1 & 2 staff, ensuring alignment with organizational goals.

·       Understands the depth & breadth of the business and marketplace trends.

·       Keeps abreast of current trends in the market and demonstrates in-depth knowledge.

·       Research industry best practices and applies them at work to create an impact.

·       Self-accountable, proactively seeks feedback, and informs relevant stakeholders on progress.

·       Understands objectives, key areas of responsibility, and delivers within timelines.

·       Communicates broader business objectives and desired outcomes to guide the work of others.

·       Works closely with the Manager and senior management to ensure cohesive operations and strategic alignment.

·       Ensures a seamless transition of new processes to the team by conducting thorough evaluations and assessments

·       Collaborates with various stakeholders to drive process efficiency

·       Actively represent in the CAB & Project calls

Technical Responsibilities: 

·       Design and deploy comprehensive monitoring solutions using Dynatrace, ensuring full-stack visibility across applications, infrastructure, and services.

·       Develop and maintain Chef cookbooks/recipes to automate server provisioning, configuration, and application deployment.

·       Implement infrastructure changes using Chef, ensuring consistency and repeatability across environments.

·       Use Chef InSpec to automate compliance checks and remediate configuration drift.

·       Integrate Chef automation with CI/CD pipelines and other DevOps tools for streamlined, reliable deployments.

·       Architect observability solutions to address the gaps in order to reduce organizational MTTD and MTTR objectives.

·       Analyze performance data, identify bottlenecks, and recommend optimizations to enhance system reliability and user experience.

·       Configure intelligent alerting, automate incident detection, and lead root cause analysis leveraging Dynatrace’s AI capabilities.

·       Develop automation, processes, and tools designed to make our services simpler and more robust

·       Participate in troubleshooting, capacity planning and analysis, performance analysis activities

·       Advise management on service onboarding strategies and execution

·       Build and maintain dashboards to visualize key metrics for technical and business stakeholders, enabling data-driven decisions.

·       Reduce downtime and improve user experience through proactive monitoring and automated remediation.

·       Minimize manual intervention, accelerate deployments, and reduce errors with Chef-driven automation.

·       Identify resource inefficiencies and optimize costs through observability and automation.

·       Leverage Dynatrace’s AI for predictive analytics and automated anomaly detection.

·       Develop automation scripts that autonomously detect and remediate issues, enabling self-healing infrastructure.

·       Build automated compliance frameworks that adapt to changing regulations and environments.

·       Envision and implement workflows where Dynatrace alerts automatically trigger Chef scripts for remediation, moving toward autonomous operations.

·       Understanding of observability dimensions(Metrics, logs, traces)

·       Participating in collaborative projects with software engineering and Developers teams

·       Development experience, comfortable working in multiple languages(Python, Java, Go and Ruby a plus)

Education: Bachelor’s Degree.

Experience:

·       7+ years of Dynatrace Administration

·       5+ Configuration Management tools experience with Puppet, Chef, SaltStack

·       Experience working in distributed remote teams across multiple time zones

·       Experience in large-scale operations environments

·       5+ years of experience with Linux/Windows development or systems administration

·       Excellent communication and stakeholder management skills

·       Experience working in collaborative coding environments (peer review, continuous integration, etc.)

Work Location: Hyderabad

Shift Timings: 11AM – 8PM / 2PM – 11PM IST or as needed

The Team

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.