Delivery Assistant Manager – RPA - Deloitte Support Services India Private Limited
USI DT Canada MF is an integral part of the Information Technology Services group. The principle focus of this organization is the development and maintenance of technology solutions that e-enable the delivery of Function and Marketplace Services and Management Information Systems.
Solutions Delivery group develops and maintains solutions built on varied technologies like Siebel, PeopleSoft Microsoft technologies, SAP, Hadoop, ETL, BI and Lotus Notes. Solutions Delivery Canada has various groups which provide the best of the breed solutions to the clients by following a streamlined system development methodology. Solutions Delivery comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance.
Role Specific Responsibilities / Work you’ll do
You’ll closely work with the team to tackle development, analysis, understanding requirements and other issues. This would also require you to be involved in all stages of development (planning, designing, development, deployment, production support etc.).
• Complete delivery responsibility of projects from RPA Team
• Responsible to timely allocate and support teams to fix the production issues and user’s problems
• Complete responsible to utilize the team more effectively and gain more productivity from the team
• Provide direction to the team in terms of technical issues and the design challenges
• Should manage the task allocation and track the work for 6-8 team members.
• Complete responsible for performance management of 6-8 professionals / all his team members
• As a coach, he / she need to coach the team members on technical and professional areas.
• Provide updates to the leadership in USI and CA on the project, challenges, and risks on timely basis.
• Should be self-driven individual and always look for future opportunities for the team and motivate them with the right tasks / right opportunities
• Responsible for gathering the team needs on trainings / operational items and act appropriately.
• Communicate regularly with onsite counterparts and update the status and discuss the challenges. Timely resolve them and guide teams towards success.
• Ensuring delivery of work with minimal errors, within agreed time frame.
• Ensures Stakeholder satisfaction
• Demonstrates good communication skills
• Generates innovative ideas. Operates effectively in a fast-changing environment. Embraces change. Takes a broad approach to problem solving and decision making by analyzing, thinking ahead and planning.
• Completion of bi-annual performance review, assessment, and completion of annual career plans.
• Acts with sense of urgency, practicality, and integrity.
• Actively requests feedback on performance and supports development of others. Demonstrates ability to give constructive feedback. Designs challenging personal development plan.
• Demonstrates ability to make decisions. Contributes to and participates in decision making and creates a participative decision-making environment. Seeks understanding of impacts and monitor and reviews these on an ongoing basis.
• Communicates decisions and performance objectives clearly. Actively promotes teamwork, managing multiple commitments and building skills in all competency areas. Sets and communicates priorities for tasks and ensures that assigned tasks are completed efficiently.
• Encourages others. Works actively. Demonstrates motivation, commitment and participates in activities. Understands and strives to meet the expectations set for a manager. Clearly expresses thoughts and ideas. Maintains a precise and constant flow of information.
• Holds self and staff accountable for ensuring that results are achieved. Demonstrates a strong orientation towards achievement.
• Provides input to decision making processes. Shows a genuine and active concern for others and their needs. Demonstrates an understanding and appreciation of the cultural diversity present in the global business environment
The team
EDC Canada is the Canada CIO’s IT department which manages an end-to-end portfolio of Canada business applications and technology infrastructure that supports business processes common to Deloitte Canada member firm.
Cutting Edge Technologies: At USI DT Canada MF, you will be part of an exciting journey that will keep you ahead of the curve. Be it our innovative delivery model for agile or our Communities of Practices, we are constantly investing in leading edge technologies to give our practitioners a world class experience. We have programs and projects spanning across a multitude of technologies and always abreast on evolving technologies and emerging industry leading practices such as agile.
Application Development and Solutions Delivery: Start from Architecture and User Experience and evolve into design, develop, transform, re-platform, or custom-build systems in complex business scenarios. We manage a portfolio of enterprise scale applications and solutions used by practitioners in Canada. Offerings include Custom Development, Packaged Application Development, Application Architecture and Testing Advisory Services. Technologies include Business Analytics, Business intelligence, Cloud Development, Mobile, .Net, SharePoint, SAP HANA, Manual, Automated, and Performance testing.
Location: Hyderabad
Work shift Timings: 11 AM to 8 PM
Qualifications
Essential
- A Computer Science University degree and/or equivalent work experience
- A strong commitment to professional client service excellence
- Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
- Good verbal and written communications skills
- Excellent Analytical Skill
- Ensuring delivery of work with minimal errors, within agreed time frame.
- Ensures Stakeholder satisfaction
- Demonstrates good communication skills
- Generates innovative ideas. Operates effectively in a fast-changing environment. Embraces change. Takes a broad approach to problem solving and decision making by analyzing, thinking ahead and planning.
- Completion of bi-annual performance review, assessment, and completion of annual career plans.
Top 3 Keywords: Ui Path, Scripting, Hyper Automation
Technical Skills and Qualifications
- Should have a Total of 6-7 Years and a Minimum of 3.5+ years experience with RPA using UiPath, Nice to have skill is to have a programming background in any coding language (Python. Net)
- Should be able to come up with a solution to capture Robot automation savings and present in a dashboard
- Work with business and technology teams to analyse and assess automation feasibility.
- Configure automation processes as per Process Definition Document (PDD)
- Advanced experience with RPA(UiPath) implementations.
- Strong technical knowledge in: Design, Solutions, Script, build, and deployment
- Should have an experience in different UiPath automation techniques to automate complex processes. E.G. Scrapping, OCR engines, Recordings, UI Explorer, Selectors, etc.
- Integrating applications like (Web, Services, ServiceNow, SAP, MS Office, GUI, Outlook, etc.) using the UiPath automation tool
- Experience with service Now client and server-side JavaScript and the Service Now APIs
- Hands-on experience supporting and maintaining production bots and services
- Should be able to prepare the Metrics
- Reporting, Scheduling reports and any configuration that entails
- Should be able to train the business on the reporting/dashboard solutions
- Strong scripting skill using VB Scripting
- Should have ability to build/enhance test automation framework
- Working experience on Selenium is a plus
- Good to have knowledge on JAVA
- Should have basic knowledge in SQL commands (SQL Server).
- Should be able to design macros with strong VBA skills
- Should have strong knowledge on Azure DevOps