Job title: ServiceNow Business Analyst– Lead Business Solution Architect
About
At Deloitte, we do not offer you just a job, but a career in the highly sought-after risk management field. We are one of the business leaders in the risk market. We work with a vision to make the world more prosperous, trustworthy, and safe. Deloitte’s clients, primarily based outside of India, are large, complex organizations that constantly evolve and innovate to build better products and services. In the process, they encounter various risks and the work we do to help them address these risks is increasingly important to their success—and to the strength of the economy and public security.
By joining us, you will get to work with diverse teams of professionals who design, manage, and implement risk-centric solutions across a variety of domains. In the process, you will gain exposure to the risk-centric challenges faced in today’s world by organizations across a range of industry sectors and become subject matter experts in those areas.
Our Risk and Financial Advisory services professionals help organizations effectively navigate business risks and opportunities—from strategic, reputation, and financial risks to operational, cyber, and regulatory risks—to gain competitive advantage. We apply our experience in ongoing business operations and corporate lifecycle events to help clients become stronger and more resilient. Our market-leading teams help clients embrace complexity to accelerate performance, disrupt through innovation, and lead in their industries. We use cutting-edge technology like AI/ML techniques, analytics, and RPA to solve Deloitte’s clients‘most complex issues. Working in Risk and Financial Advisory at Deloitte US-India offices has the power to redefine your ambitions.
The Team
| Regulatory & Legal Services
We help organizations in their efforts to achieve regulatory and legal compliance and transform their departments to add greater value to the business. We combine highly specialized skills in discovery and data management, corporate investigations, Foreign Corrupt Practices Act, and anti-fraud with financial acumen and advanced analytics to produce transformative insights.
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We are a growing global team of Analysts and Technology professionals. You will be working directly with team members at all levels that are assigned to one or more technology assets, with the focus on enhancement or customization to meet the needs of our clients. Our teams understand the dynamics of serving complex, global clients across multiple industries, and the importance of increasing transparency around business performance. Learn more about our Deloitte Risk & Financial Advisory practice at Deloitte.
Work you’ll do
As a Lead ServiceNow Business Analyst, you will deliver transformative outcome-based technology enabled solutions with a focus on people, process, and technology. This will help clients streamline operations, automate tasks, and improve processes in their finance, accounting, risk, and operations functions. You may also have oversight responsibilities over junior staff, with responsibility for providing regular guidance & training, and delivering performance feedback.
· Learning and facilitating use of technology-based tools or methodologies to review, design and/or implement process change, new products, or new services
· Gathering and analyzing client requirements, analyzing business processes, and driving stakeholder interviews through storyboarding, workshops, or persona journey maps
· Engage with design stakeholders to design or provide feedback on UI/UX artifacts
· Collaborating with multi-functional stakeholders to gather input, solicit feedback, and implement user stories and requirements to fulfill business requirements
· Conducting or facilitating User Acceptance Testing of solution enhancements
· Preparing and presenting written and verbal materials such as reports, findings, proposals, and systems training, and assisting sales efforts through engagement with clients and prospective clients
· The desired candidate is passionate about technology and comfortable solving and reframing business problems using a design and consulting mindset.
· Prepare mockups of ServiceNow forms based on stakeholder requirements
· Facilitate demonstrations of incremental development activities
· Refine requirement documentation based on stakeholder and developer feedback, keeping user stories and acceptance criteria up to date based on evolving discussions
· Prepare workflow diagrams
The candidate will be detail oriented, possess strong listening, verbal/written communication skills, and able to collaborate well with others.
Required skills
- Bachelor's degree (or higher) in Computer Science, Information Systems, Information Technology, Engineering, or related field
- 5+ years of professional experience in Business Analysis, Risk Management, Financial Services, or Life Sciences domains /industries
- Experience developing and delivering presentations to clients and other stakeholders
- Broad knowledge of modern IT architecture and deployment (e.g., REST, databases, APIs, containers, workflows)
- Experience evaluating business processes, requirements, identifying improvement areas, and developing optimization strategies
- Proficiency in foundational data analysis and developing analytical models in Excel
- Experience in change management projects
- Experience or knowledge of Agile project management (SAFe certification a plus)
· Experience using Agile tools such Azure DevOps, JIRA, or ServiceNow
· Experience with stakeholder management
- Capturing and rationalizing requirements from clients
- Foundational knowledge and experience with cloud PaaS and IaaS components and architecture solution
- Remote role with the ability to travel up to 10%
Preferred skills
- Experience in cyber security policy management
- Experience affecting organizational change through transformational roadmaps and business design
- ServiceNow Certifications (Certified Administrator, ITSM, Service Bridge, Case Management,
- Deep understanding of TSM, ITSM, Problem, Change, Configuration, Knowledge, and Request Management processes, Portal, Reporting capabilities
- Understanding of Cortex Datalake capabilities
- Understanding of Splunk capabilities
Qualification
· Bachelor’s/ Master’s degree in information technology or related field
Shift Timings
8 am to 5 pm CT
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. Deloitte is committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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Benefits
We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your family’s well-being needs. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our people and our culture make Deloitte a place where leaders thrive. Get an inside look at the rich diversity of background, education, and experiences of our people. What impact will you make? Check out our professionals’ career journeys and be inspired by their stories.
Professional development
You want to make an impact. And we want you to make it. We can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people.
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