About
At Deloitte, we do not offer you just a job, but a career in the highly sought-after risk Management field. We are one of the business leaders in the risk market. We work with a vision to make the world more prosperous, trustworthy, and safe. Deloitte’s clients, primarily based outside of India, are large, complex organizations that constantly evolve and innovate to build better products and services. In the process, they encounter various risks and the work we do to help them address these risks is increasingly important to their success—and to the strength of the economy and public security.
By joining us, you will get to work with diverse teams of professionals who design, manage, and implement risk-centric solutions across a variety of domains. In the process, you will gain exposure to the risk-centric challenges faced in today’s world by organizations across a range of industry sectors and become subject matter experts in those areas.
Our Risk and Financial Advisory services professionals help organizations effectively navigate business risks and opportunities—from strategic, reputation, and financial risks to operational, cyber, and regulatory risks—to gain competitive advantage. We apply our experience in ongoing business operations and corporate lifecycle events to help clients become stronger and more resilient. Our market-leading teams help clients embrace complexity to accelerate performance, disrupt through innovation, and lead in their industries. We use cutting-edge technology like AI/ML techniques, analytics, and RPA to solve Deloitte’s clients ‘most complex issues. Working in Risk and Financial Advisory at Deloitte US-India offices has the power to redefine your ambitions.
As an integral part of this practice, the Regulatory and Legal Support (R&LS) team plays a vital role in managing risk and ensuring compliance for businesses. The R&LS team is specialized in risk management, governance, legal and regulatory enforcement action support, transactional flow analysis, legal entity structuring, compensation analysis/plans, and information reporting. By aligning people, processes, and technologies, the team guides clients through emerging regulatory regimes globally. It also supports clients who become targets of legal or regulatory enforcement actions by initiating internal investigations, which may include e-discovery and personnel interviews. The R&LS team's services aim to secure trust, resilience, and security for enduring success.
Work you’ll do –
Seasoned Operations Leader with domain knowledge of Banking and Capital Markets Industry and expertise in Controls Testing (Line 1 and Line 2).
Delivery management
- Own service quality. and manage sizable global teams and work efforts at client and Deloitte locations to ensure seamless delivery
- Facilitate seamless transition of client processes to global service delivery centers.
- Drive delivery of SLAs within budget
- People management
- Lead a highly trained and skilled team, capable of scaling operations rapidly
- Foster a team-oriented environment - manage employee retention, career pathing, learning and development of the team
- Collaborate with Performance Management and Talent teams to lead annual Performance Management and Compensation initiatives for professionals aligned to the offering
- Collaborate with Talent and Learning to develop solution specific on-boarding and specialized skills training to efficiently assimilate and deploy resources
- Client management
- Lead Weekly/Monthly/Quarterly operating reviews with the client team
- Meet client commitments - reduce cost, drive efficiency, improve service delivery and quality.
- Meet client NPS/CSAT score goals
- Engage effectively with client to understand feedback and issues; ensure resolution to client satisfaction
- Process improvement
- Leverage best-in-class digital solutions to further operating performance and meet cost ongoing productivity commitments
- Lead the transformation roadmap (process and technology) implementation
- Drive a culture of continuous process and performance improvement through:
o Leveraging six sigma frameworks
o Collaborating with industry and practice/offering teams to continuously infuse the latest capabilities to drive value creation for the client
o Collaborating with the transformation team to explore opportunities to further standardize, automate, and tech enable functions
o Finance/Operations
- Achieve revenue and margin targets
- Support offering growth through participation in pipeline and sales efforts, including scoping, solutioning, pricing, transition and delivery
- Team with Resource Management and Deployment to confirm staffing approach, escalate unfilled project needs, and assign resources
- Collaborate with Finance and Operations to develop the annual financial plan (sales, revenue, margin, and growth targets), and calendarized recruiting board to support offering delivery and growth
Required skills –
- 10+ years of experience managing large teams (500+) in outsourced operations.
- 10-15 years of experience in the Banking, Capital Markets industry
- Proven track-record of leading a team of 500+ associates.
- Experienced at managing end-to-end operations, driving transformation, and infusing tech tools to enhance performance.
- Adept at owning service quality at optimal cost of operations - ensuring delivery meets operational, contractual, and economic commitments.
- Responsible for ensuring client satisfaction and negotiating service level agreements.
- Demonstrated client service / delivery experience (Controls Testing experience is a plus):
o Operations set-up/rigor: Hiring, training, transition, pricing.
o Service Quality: Metrics driven delivery, adherence to KPIs and continuous improvement.
o Transformation: Standardization, automation/digitization, reduce cost per transaction
o P&L management: meet revenue and margin targets; price solutions effectively and delivering to the expected cost structure
Preferred skills
· US work experience a plus