Operate CoE – Solution Hub Solution Architect
Work You’ll Do:
As a Solution Architect within the Operate Solution Hub, you will be responsible for coordinating the design and implementation for large and complex deals ($30-$50M Total Contract Value). These deals could have any combination of Application Management Services (AMS), Infrastructure Management Services (IMS), Cloud Managed Services (CMS), or Business Process Outsourcing (BPO) across industries. The Operate Solution Hub is designed to drive an optimum process for solutioning and pricing cross-Operating Portfolio/tower operate deals, reducing friction for cross-Offering Portfolio pursuits and optimizing review. By providing services such as inputs for deal qualifications, benchmarks/effort estimation, and solution/pricing review, the Operate Solution Hub will be a focused space to increase win rates and profitability.
Key Responsibilities may include:
Solution Design and Architecture
- Support development of solution storyboards, Total Cost of Ownership (TCO) analysis, and review pricing model inputs/deal shapes.
- Contribute to the creation of differentiated deal structures and commercial models, embedding multitower synergies during solutioning.
- Develop estimation frameworks and pricing model frameworks.
- Review and provide feedback on key contracting terms and Service Level Agreements (SLAs).
Client Interaction and Collaboration
- Help leadership articulate integrated solutions to clients by participating in and helping to lead solution presentations.
- Assist in the creation of value propositions for client requirements.
- Support the solution team during client discussions, orals, and due diligence.
Internal Coordination
- Collaborate closely with all stakeholders of the pursuit.
- Participate in solution review meetings with internal stakeholders.
- Collaborate with Transition and delivery teams on delivery feedback loop.
- Work closely with other industry Subject Matter Experts to develop business-aligned metrics, such as Business Level Agreements (BLAs) and Experience Level Agreements (XLAs).
Qualifications
- Senior Manager
- Education (Undergrad or Masters): MCA, BCA, BE/BTech in CS, IT, or any Business major
- 8-10 years of experience
- Focused on quality results (analyses and deliverables)
- Multi-tower experience with solutioning and commercial models
- Strong analytical and consulting skills, including experience in business case development and analyzing data to drive decisions
- Knowledge of AMS/IMS/CMS/BPaas solution tenets, estimation approaches, and solution integration
- Top-notch written and oral communication/presentation skills with the ability to put together cohesive decks
- Advanced Excel skills
- Work within a matrixed team during deal pursuits and adapt to changing project requirements and timelines.
- Location: USI