Operate CoE – Solution Hub Senior Solution Architect
Work You’ll Do:
As a Senior Solution Architect within the Operate Solution Hub, you will be responsible for owning the end-to-end solution design and architecture for large and complex deals (>$50M Total Contract Value). These deals could have any combination of Application Management Services (AMS), Infrastructure Management Services (IMS), Cloud Managed Services (CMS), or Business Process Outsourcing (BPO) across industries. The Operate Solution Hub is designed to drive an optimum process for solutioning and pricing cross-Operating Portfolio/tower operate deals, reducing friction for cross-Offering Portfolio pursuits and optimizing review. By providing services such as inputs for deal qualifications, benchmarks/effort estimation, and solution/pricing review, the Operate Solution Hub will be a focused space to increase win rates and profitability.
Key Responsibilities may include:
Solution Design and Architecture
- Develop solution storyboards, Total Cost of Ownership (TCO) analysis, and review pricing model inputs.
- Create differentiated deal structures and commercial models, embedding multitower synergies during solutioning.
- Create estimation frameworks and pricing model frameworks.
- Review and provide feedback on key contracting terms and Service Level Agreements (SLAs).
Client Interaction and Collaboration
- Articulate integrated solutions with clients by leading solution presentations and creating value propositions for client requirements.
- Lead the solution team during client discussions, orals, and due diligence.
Internal Coordination
- Collaborate closely with all stakeholders of the pursuit.
- Lead and run solution review meetings with internal stakeholders.
- Work closely with Transition and delivery teams on delivery feedback loop.
- Provide leadership and work closely with other industry Subject Matter Experts to develop business-aligned metrics, such as Business Level Agreements (BLAs) and Experience Level Agreements (XLAs).
Qualifications
- Senior Manager
- Education (Undergrad or Masters): MCA, BCA, BE/BTech in CS, IT, or any Business major
- 10-15 years of experience
- Unyielding focus on quality results (analyses and deliverables)
- Multi-tower experience with solutioning and commercial models
- Strong analytical and consulting skills, including experience in business case development and analyzing data to drive decisions
- Knowledge of AMS/IMS/CMS/BPaas solution tenets, estimation approaches, and solution integration
- Top-notch written and oral communication/presentation skills with the ability to put together cohesive decks
- Advanced Excel skills
- Able to lead a matrixed team during deal pursuits
- Location: USI