Enterprise Performance
Our Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to support the delivery of holistic performance improvement and digital transformation. We support Deloitte client service teams of strategic advisors and architects, differentiated by our industry depth to help collaborate with leading insights providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable the heart of business solutions
Position Summary
ServiceNow - Technical-Senior Consultant
As a consultant, you’ll be responsible for understanding the requirements and translating them into technical artifacts. You’ll also liaise with senior team members to communicate the status and provide suggestions on technical solutions and change impact.
Work You’ll Do
Practitioners with a passion for helping clients solve complex Finance, Supply Chain, and IT challenges will be brought together under one group. This enables professionals to interact with and learn from their colleagues who understand the specific challenges that exist in each domain.Practitioners can further their skill development and grow their careers while working across the Advise, Implement, and Operate spectrum.
The Team
TSO Offering enables our clients to achieve their objectives of Digital transformation of enterprise services and IT transformation across enterprise functions through our advice & implement services. USI team with its technology and process skills expertise, experience & scale is an integral part of offering . USI team works through the lifecycle of these transformation programs.
Qualifications required:
- Minimum of 6+ years of ServiceNow implementation experience in large complex environments is required
- Experience with data conversion and migration
- Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets
- Knowledge and experience with JavaScript, PowerShell, JSON, REST and SOAP
- Knowledge and experience with integrations with middleware such as TIBCO, Kafka, MuleSoft, Dell Boomi etc.
- Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
- Strong problem solving and analytical skills
- Proficient in Agile development and all phases of the Application Development Lifecycle
- Must be professional, well-spoken and able to interact with onsite teams and customers
- Experience with software development support tools (e.g. Jira, Rally etc.)
- Certified ServiceNow System Administrator (CSA)
- ServiceNow Developers with hands-on experience with ITSM
- And hands-on experience with one additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/ Integrations/ Service Portal/Custom applications) is mandatory
- Participate in user story grooming session, elaboration, and design sessions
- Review user stories to understand requirements and technical architecture documentation for solution
- Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file based transfers, etc.
- Develop integration design to support functional design including full documentation of methods, data transfers and error checking
- Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements
- Identify requirement “gaps” to maintain a high degree of quality in the solution build
- Provide configuration options to meet specific requirements identifying respective pros and cons for each option
- Ensure that ServiceNow standard practices are utilized for all configuration and customization
- Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training
- Troubleshoot any errors found in the ServiceNow configuration
- Complete the deployment of solutions across sub-production and production environments
- Provide training for each tools functionality both in person and through using other methods
- Actively support the Program Team by acting as main focal point when queries arise around tool functionalities and capabilities; and
- Create the technical documentation, technical design documentation, build/configuration documentation and release notes
Education
Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
Locations
Hyderabad, Bengaluru, Chennai, Pune, Kolkata