CL 4 – Assistant Manager
US Talent Transformation – Strategic Projects and Operations Leader
Shift timings: 2:00 PM to 11:00 PM
Work location : HYD
- Role Description – Drive strategic direction of the function while ensuring the efficiency and effectiveness of our testing processes. You will collaborate with cross-functional teams to develop and execute strategic initiatives and drive enhancements of our products/services. The role gives an opportunity to combine strategic thinking with hands on-testing operations, contributing to the overall success of the function/team.
- Qualification & Experience (6-8years) –
Qualification :
Masters Degree in Business, Computer Science or Engineering
Proven experience in strategic planning, project management and/or business operations
Significant background in testing methodologies, tools and best practices.
Excellent analytical, problem solving and critical thinking skills
Strong communication skills, both written and verbal with the ability to convey complex technical concepts to non-technical stakeholders.
Experience with data analysis, metrics tracking and reporting.
Proficient in project management and collaboration tools.
Experience
a) Strategic Planning:
Collaborate with leadership to define and implement team’s strategic goals and initiatives.
Develop Strategic Plans, roadmaps and action plans to drive growth and operational excellence
b) Testing Operations:
Design, develop and execute testing strategies for products/services
Coordinate and perform various types of testing, such as functional, performance, usability, vulnerability and regression testing
Identify and report defects, issues and potential improvements in a clear and concise manner
c) Process Improvement:
Understand and create AS IS and TO BE process maps from Level Zero to Detailed level (based on requirement)
Assess and optimize testing processes, methodologies and tools to enhance efficiency, accuracy and effectiveness
Implement best practices and standards for te3sting operations to maintain a high level of quality in deliverables
d) Data Analysis and Reporting:
Ensure establishment of data capture mechanism (if not already available), define metrics and SLAs wherever required.
Analyze testing results and metrics to provide insights into product quality, performance and potential areas for improvement.
Work closely with development and quality assurance teams to streamline workflows
Generate detailed reports and document process standard operating procedures (SOPs)
Document and communicate testing progress, findings and recommendations to stakeholders
e) Project Management:
Manage Projects evolving out of Strategic Planning, Test Operations, Process Improvement, Data Analysis & Reporting
Show dexterity in managing multiple projects.
Plan, prioritize, collaborate to ensure defined objectives are achieved.
Anticipate and mitigate risks through the Project lifecycle, ensure quality and timeline of deliverables
Seek insight, drive clarity in ambiguity and best options in the face of roadblock and huddles
Devise appropriate reporting interventions for Leadership visibility and insight
Seek feedback and devise mechanisms of continual improvement
f) Cross-functional collaboration:
Collaborate with team managers, developers, designers and other stakeholders to understand project requirements and ensure seamless end to end integration of testing efforts.
Participate in meetings, discussions and decision making processes to contribute expertise and insights
- Reporting to US/USI Leadership
- Key Skills/ Certification (Job specific)
Certification in relevant areas (E.g.: Six Sigma, PMP etc.) are a plus.
Working knowledge of MS Office tools like Excel, PowerPoint, Word, VISIO
Basic knowledge on writing/reading SQL queries is an advantage.