Analyst - US Talent Transformation - Knowledge Management

Hyderabad, Telangana, India

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Position Summary

Position summary

Job Title: Knowledge Management Analyst



The Team

The Talent Transformation Digital & Analytics team implements core, firmwide Talent applications leveraged to support key Talent strategies and processes. As Talent identifies opportunities to transform the way we deliver services, technology solutions will need to be implemented or updated to provide an enhanced experience to our professionals and to drive operational efficiency and effectiveness improvements across Talent. We are building a tech savvy and innovative capability to support Deloitte’s preboarding infrastructure as we transform the Preboarding experience for candidates of our US Firm.

Qualifications

  • 1-2 years of relevant work experience, preferably in a content management/knowledge management organization with UI as a background.
  • Demonstrate good knowledge of SharePoint (developer / designer / administrator) and other CMS platforms and expertise in HTML, CSS and Bootstrap is desirable.
  • Be able to prioritize tasks, work on multiple assignments, and raise concerns/questions where appropriate.
  • Strong problem-solving capabilities, with an interest in innovative and creative thinking
  • Self-directed, comfortable working independently and without daily supervision
  • Ability to productively manage and work within a virtual team
  • Strong English communication skills (written, verbal, and presentation)
  • Strong interpersonal skills
  • Self-motivated and strong team player.
  • Good understanding of Content Management processes, tools and technology
  • Ability to pick up technical skills quickly

Work you’ll do

As a part of this team, you will be responsible for:

  • Work with Talent stakeholders to maintain and publish content to Knowledge Management platforms.
  • Ownership of Knowledge Article Management on ServiceNow and its processes
  • End to End Ticket management and case handling on ServiceNow

·              Handle Talent on Demand application to post Alerts/Events/To Knows etc.

  • Communicate with stakeholders for projects including project planning, reporting
  • Follow established document workflow standards for publishing and processing content within the ServiceNow and other portals
  • Follow Deloitte standards for creating pages on SharePoint using HTML, CSS and Bootstrap.
  • Check and ensure completeness and accuracy of deliverables, brand and site rules governing Deloitte's Knowledge Management portals
  • Ensure 100% compliance with established site development and maintenance processes
  • Collaborate with relevant Knowledge Services team members for completing all site maintenance activities including publishing content and including visual and interactive elements

Work Location: Hyderabad

Shift Timings: 2 PM to 11 PM IST
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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 211446