HR Services Admin - Onboarding - Analyst - Deloitte Support Services India Private Limited

Join our team of dedicated HR professionals in USI who support the UK HR Services Administration team. The USI based HR Services Administration comprises teams supporting Onboarding, Leavers, Transactions and Helpdesk. The Analyst role will support the HR Services for the UK geography of the North & South Europe (NSE) Firm. The primary function of the role is to deliver customer centric administration and transactional services, ensuring that service level agreements are met, and the work output is of a high quality. The successful candidate will be supporting one of the HR Services Administration teams for Onboarding, Leavers, or Transactions.

Work you’ll do

As a part of this team, you will be involved with the following:

·       Deliver the end to end case management of transactions in HR Services Administration for one of the following teams:

·       Onboarding team – involving Contract release; SAP Hire – Experienced hires, Managed Contractors Hires, EDC Hires, DIJV Hires, Overseas Hires; Current Employee Screening, etc.

·       Transactions team – related to references, updating SAP records, employee benefits, etc.

·       Leavers team – support for leavers related transactions, lifecycle support, contractual leavers support, etc.

·       SAP / HR system related actions or updates are completed accurately in time for deadlines and in line with procedural guidelines.

·       Deliver excellent service and ensure service level agreements are met by supporting the team in achieving KPIs and SLAs and escalate potential non achievement to the team leader.

·       Provide a customer focused experience through the timely and accurate completion of activities and queries.

·       Provide high quality written advice and guidance on a range of queries.

·       Record and maintain accurate activity information tracking through to timely closure.

·       Operate utilising software such as ServiceNow to give the best experience for our new joiners.

·       Escalate more complex queries to the Assistant Manager.

·       Ensure work is completed independently with minimal supervision, in a timely manner, including data integrity/maintenance within the case management system.

·       Identify process issues/opportunities for improvement and raise with the Assistant Manager to ensure efficient ways of working.

·       Take responsibility for keeping up to date with Deloitte HR policy and process developments.

·       Support other HR Services Administration teams when needed, and liaison with other Practice Support Services teams as appropriate.

·       Ensure compliance with QRS first line of defence activities and appropriate Data Protection legislation at all times.

Work Location: Hyderabad Shift Timings: 2 PM to 11 PM

The team

The USI team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Qualifications

Required:

·       Any Graduate degree with 1-3 years of relevant work experience

·       HR administration experience

·       Experience of the core Microsoft Office package Preferred:

·       Technical – Knowledge of SAP or other HR systems