Learning Operations Manager – USI
We are seeking a passionate individual who will be responsible for managing the learning delivery and operations team based in USI. This team’s responsibilities include learning administration, reporting, operations, and logistics.
At Deloitte, you'll gain exposure to a variety of industries and business models, while fostering a fulfilling career and achieving a healthy work-life balance.
Work you’ll do
Learning Operations Team Management:
- Work closely with the Talent Development COE leaders to define an operations team delivery structure that will enable the team to efficiently deliver on responsibilities.
- Empower learning operations team members to own program and project tasks, while establishing a quality review process for critical deliverables.
- Establish clearly defined processes and frameworks for learning operations team tasks (from planning to delivery to program closure), including fulfilling learning administration and reporting requests, aligning resources to programs/tasks, and accurately capturing/tracking tasks being completed by the team.
- Define Key Performance Indicators (KPIs) for the USI learning operations team and maintain tracking/provide regular status updates to COE leadership.
- Provide regular updates to COE leadership on status of program tasks/projects and resource alignment.
Collaboration & Communication:
- Work closely with Talent Development COE leaders to share requested learning information with cross-business partners and establish a process and template(s) for providing business partners regular updates.
- Collaborate with advisory partners to provide learning program information in a timely manner corresponding to the yearly learning calendar.
- Collaborate with USI learning operations assistant manager team to define and adjust team operational processes as needed to meet project/program deadlines with deliverables.
- Work closely with the USI Compliance Manager to identify and define efficiencies in compliance requirements reporting and reporting structure.
- Build relationships with learning technology key contacts to stay informed on technology updates and support team administrative and reporting access to relevant learning technologies.
Program Administration and Reporting Management:
- Coordinate with Talent Development COE leaders and the USI learning operations team to create clearly defined project plans for upcoming learning programs.
- Frequently update program/project plans ensuring status updates can be shared as/when needed.
- Define the USI learning operations team support structure for learning programs, including learning administration and reporting/analytics dedicated resource support.
- Establish clearly defined program delivery task processes and guidelines in coordination with the USI learning operations team assistant manager.
- Work closely with USI learning operations team assistant manager to implement processes to ensure deliverables are meeting quality standards.
- Provide support to USI Compliance Manager to maintain accuracy and timeliness in reporting of compliance requirements.
The team
At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to providing exceptional Quality of Service and ensuring client satisfaction by resolving requests promptly.
Qualifications
- Bachelor's Degree with work experience in a corporate environment with an overall of experience of 10-15 Years
- 3-5 years’ operations experience in a complex global environment (flexible)
- Strong program and project management skills, with a focus on learning administration and reporting
- Experience in managing an operations-focused team
- Experience in creating standard operating procedures and processes
- Excellent organizational, analytical, interpersonal, oral and written communication skills.
- Strong collaboration skills
- High degree of professionalism and discretion with ability to handle high-level confidential data
- Proficient in Microsoft Office tools
- Familiarity with ServiceNow, Saba, and learning technologies preferred
Location: Hyderabad
Work hours: 2 PM IST – 11 PM IST
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Benefits:
Deloitte offers a comprehensive benefits package that promotes work-life balance and overall well-being.
Join Deloitte and make a real impact! We are an equal opportunity employer and value diversity at our core.