Position Summary

Consultant – Global Employer Services Technology Center

Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines and regions have obtained support services through Deloitte Tax in India.

We provide support through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment.

We provide opportunities to transform tax operations using contemporary technologies in the market. Individuals work to transform their current state of tax to the next generation of tax functions. Are you ready to take the next step in your career to find new methods and processes to assist clients in improving their tax operations using new technologies? If the answer is “Yes,” come join Global Employer Services Technology Center (GESTC)

The Team

Organizations today are faced with an increasingly complex global talent landscape. The workforce is more agile, diversified and on demand, leading organizations to re-evaluate their talent models and how they deploy teams globally. An ever-changing geo-political landscape and new tax digital strategies create opportunities for Deloitte to ensure we provide innovative solutions to keep our clients compliant.

Global Employer Services (GES) is a market leading ~USD 1.3 billion business with a prestigious client portfolio delivering mobility, reward and compliance services enabled through technology solutions.

We are offering a unique opportunity to join our GES Technology team of ~200 professionals worldwide. This high performing, successful team creates innovative new technology products to enable GES services where you will have the platform to drive, influence and contribute to the success of our business.

Job purpose:

The Consultant will join a team responsible for delivering global mobility technology that are critical to the continued growth of the company.  The ideal candidate should have at least three years of experience implementing and/or supporting applications and at least one year of prior experience in leading a team. Ideal candidate should have a background in the SDLC, requirements gathering, development, and documentation.  The successful candidate will have a high level of attention to detail, the ability to prioritize appropriately, and multi-task in a dynamic environment.  In this high-visibility role, strong written and verbal communication skills are essential.

Key job responsibilities:

·       Consistently demonstrate customer service excellence and standard methodologies

·       Responsible for: ownership of assigned issue support queries, maintaining SLA targets, and providing feedback to team members

·       Resolve advanced issues or sophisticated requests from customers by providing timely follow-up and mentorship to the team

·       Perform ongoing Q&A sessions with team members in effort to increase knowledge and improve troubleshooting techniques

·       Coach new and existing team members on case quality evaluations and application software knowledge to ensure accuracy and to improve job knowledge

·       Lead the team in completing internal User Acceptance Testing and other aspects in the software development life cycle

·       Act as the first point of escalation for urgent production support issues in the region 

·       Other duties as assigned

Education/Background:

A Bachelor’s degree is required for this position.

Key skills desired

·       Should be a strong team player

·       Experience with the Software Development Life Cycle

·       Minimum 3 years of experience supporting Applications/Systems

·       Excellent problem-solving and critical-thinking skills

·       Comfortable working in a dynamic team environment where projects, and deadlines often require multi-tasking and flexible work schedules

·       Excellent written and oral communication skills with both internal and external clients

·       A history of consistently meeting client expectations and project deadlines

·       Ability to perform tasks with minimal supervision and manage projects from start to finish

·       Experienced in requirement gathering by using elicitation techniques such as brainstorming, observations, document analysis, questionnaires, prototyping.

·       Experience in performing gap analysis and business process analysis to identify critical issues.

·       Experience in understanding and preparing BRD.

·       Experience with User Acceptance Testing, Use Cases and overall testing

·       Working knowledge of relational databases

·       Experience with supporting applications in the cloud a plus

·       Experience with supporting API’s a plus

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team- based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India.

Deloitte supports your progression through a well-defined career path by providing challenging assignments, mentoring, and targeted trainings. Recent post graduates begin as a consultant. The career path from there is to senior consultant, then manager, senior manager and onto a path to director or partner or principal.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.


Our purpose 

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte’s purpose, commitments, and impact. 

 

Our inclusive culture 

At Deloitte, we value our people and work to build an inclusive culture, where our people are encouraged to bring their authentic selves to work. Our commitment has led to outstanding results in terms of attracting, retaining, and advancing a diverse workforce. We drive multiple efforts focused on intentional hiring, increasing awareness and sensitization, and ensuring a safe work environment for all professionals. We are regularly recognized as an employer of choice across a range of aspects, including inclusion, well-being, innovation, leadership, and a place to start your career. To learn more, check out our latest accolades. 

 

Professional development 

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. DU: The Leadership Center in India, our state-of-the-art, world-class learning center in the Hyderabad office, represents a tangible symbol of our commitment to our people’s growth and development.Explore DU: The Leadership Center in India. 

 

Benefits to help you thrive 

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. 

 

Recruiting tips 
From developing a standout resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. 

 

 #CA-GSD 

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 181759