Job Title: Implementation Engineer - Chatbots & Low-Code/No-Code Platforms – Sr Analyst

As an Implementation Engineer, you'll play a key role in deploying and optimizing chatbot solutions using advanced NLP technologies, low-code/no-code platforms, and Large Language Models (LLMs) to create seamless, engaging customer interactive chatbots and automated workflows for users’ navigation. You'll leverage transformer-based architectures, self-attention mechanisms, and large datasets to ensure our chatbots meet product and service standards. Your knowledge of AI/ML trends will be essential in keeping our chatbot solutions innovative and competitive.

Responsibilities:

• Configure and deploy chatbot solutions on low-code/no-code platforms, ensuring they align with company goals and customer requirements.
• Collaborate with cross-functional teams to gather and implement chatbot requirements, including skills, intents, entities, and conversation flows.
• Implement and fine-tune LLMs for chatbot applications, ensuring they are optimized for high-quality, accurate responses.
• Continuously research and integrate the latest trends in AI/ML, particularly in areas like prompt engineering, reinforcement learning, and model fine-tuning, to enhance chatbot capabilities.
• Analyze and improve chatbot interactions by assessing performance metrics, including deflection rates and confidence levels, to identify enhancement opportunities.
• Update chatbots with relevant product and service information to keep them accurate and effective.
• Scoping, designing, and developing solutions for various platforms and applications.
• Develop and implement methodologies to maximize the chatbot's learning capabilities, accuracy, and response quality, ensuring an optimal user experience.
• Identify and implement improvements based on conversational data and customer feedback, driving continuous optimization of chatbot performance.
• Apply coding expertise to customize and extend chatbot functionalities beyond platform capabilities, using languages like Python, JavaScript, or similar.

Qualifications/Requirements:

• Strong knowledge of Prompt engineering, Large Language Models (LLMs), NLP, NLG and NLQ with hands-on experience in fine-tuning and training for efficient deployment.
• Proficiency with low-code/no-code platforms and familiarity with coding languages (e.g., Python, JavaScript) to implement custom solutions.
• Demonstrated experience with AI/ML concepts and staying up to date with the latest advancements, including transformer models, reinforcement learning, and generative AI.
• Excellent verbal and written communication skills to explain technical concepts to both technical and non-technical audiences.
• Proven analytical and problem-solving skills, with a curiosity for new technologies and methods within the rapidly evolving AI/ML landscape.
• Experience in configuring and optimizing chatbot, virtual assistant, or similar technologies to deliver impactful customer experiences.
• Proven experience collaborating with clients and internal teams to develop tailored chatbot solutions that address unique needs.
• Bachelor’s degree in computer science, Engineering, or a related field; certifications in AI, ML, chatbot technologies, or low-code/no-code platforms are a plus.
• This position is ideal for a tech-savvy, innovative individual who is passionate about implementing and refining chatbot solutions that make a meaningful impact on user engagement and satisfaction.

The team

At Deloitte Shared Services center improves overall efficiency and control while giving every business unit access to the company’s best and brightest resources. It is also lets business units focus on what really matters – satisfying customers and developing new products and services to sustain competitive advantage.

A shared services center is a simple concept, but making it work is anything but easy. It involves consolidating and standardizing a wildly diverse collection of systems, processes, and functions. And if requires a high degree of cooperation among business units that generally are not accustomed to working together – with people who do not necessarily want to change.

Deloitte Application Studio is an integral part of the Information Technology Services group. The principle focus of this organization is the development and maintenance of technology solutions that e-enable the delivery of Function and Marketplace Services and Management Information Systems.

PRODUCT ENGINEERING develops and maintains solutions built on varied technologies like SAP, Microsoft, Lotus Notes Dominos and Essbase. PRODUCT ENGINEERING has various groups which provide the best of the breed solutions to the clients by following a streamlined system development methodology. PRODUCT ENGINEERING comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world- class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.