Manager -Lead Experience Researcher, Product & Engineering
An expert experience leader with multi-facet role to drive customer centric mindset for creating products & solutions for various business units and develop capabilities and skills of the experience team:
As a Lead Experience Researcher for Deloitte DT-US Product Engineering team, you will work with a creative group in a dynamic and fast-paced environment. Strategically design, plan, and execute user research studies and analyze behavioral metrics to paint a complete picture of our users to drive design decisions and user experience priorities. This role requires a proven track record of user research strategy and execution using a deep toolbox of methodologies to explore behavior, workflow and motivations of our users. Passion for blending qualitative and quantitative research to inform design strategy, rapid prototyping, and iterative testing for continuous improvement essential. Join us in shaping the future of design!
Key Responsibilities:
● Define research strategy, design, and execute research studies effectively
● Provide user research expertise and execution across products in a cross-functional environment.
● Develop appropriate research methodologies and test plans for products, employing innovative approaches that are the best fit for individual products or areas
● Conduct research using a wide variety of qualitative and quantitative methods to generate actionable insights across the product development lifecycle, from generative research to identify new opportunities, iterative concept evaluation, and post-launch testing
● Conduct internal cross-functional workshops using design-thinking methodologies to drive collaboration
● Synthesizes research results into usable assets such as user personas, and translates research results into valuable and delightful design opportunities
● Collaborate with empowered product teams to define success metrics from both qualitative and quantitative perspectives, aligning research with business goals
● Connects the entire product team with users through communication of user research results in an easily consumable way tied to user outcomes
● Develop a systematic approach to collecting, sharing, and communicating research insights with product teams to inform design improvements
- Use research insights to inform product strategy and uncover new opportunities based on user needs.
- Advocate for research findings in a compelling way that inspires action across teams.
- Drive and recommend proactive, broad-based research programs across products and businesses to address key areas of focus.
- Work closely with UX designers to translate research findings into actionable design recommendations and stay embedded to support their implementation.
- Partner with empowered product teams to prioritize and identify key research topics.
- Stay up to date on UX, user research, and behavioral analytics trends, best practices, and methodologies.
- Create regular summary dashboards to share key research findings and insights with management teams.
- Exhibit expertise in driving the data strategy across multiple listening channels, such as usage metrics, surveys, and usability testing.
- Respond to ad hoc requests for metrics to guide design and product decisions.
- Regularly provide insights to designers and empowered product teams on key behavioral metrics, such as tool usage, search behavior, feature engagement, user demographics, and pathway analysis.
- Spreads knowledge, practices, and improvements in experience vertical community of practice. Stays current with trends in UX.
Qualification Required:
Education and Experience
- Bachelor’s degree in Cognitive Psychology, Experimental Psychology, or a related field; PhD or other advanced degree preferred.
- Expert User Research Lead with 8+ years of conducting comprehensive research across multiple methodologies, driving actionable insights that shape product development and customer success.
● Master of User Research craft, recognized for expertise in both qualitative and quantitative research methods, and for fostering a culture of learning and innovation.
- Deeply skilled in user research methodologies including focus groups, ethnography, concept validation, usability testing, card sorting, surveys, mobile testing, etc.
- Effective mentor, building impactful relationships with junior researchers and cross-functional teams, while guiding their professional growth.
- Expert analytical and problem-solving skills, with a strong foundation in data analysis, statistical methods, and the creation of metrics dashboards.
- Proficient in using research insights to advocate for a customer-focused and product-driven mindset.
- Highly experienced in developing creative, strategic research plans that seamlessly connect big-picture thinking with detailed execution.
- Exceptional communication and collaboration skills, with the ability to present research findings clearly and influence decisions across all levels of the organization.
- Inspirational player-coach, capable of leading research efforts for large teams or independently driving research initiatives for specific products.
- Adept at conducting rapid, iterative research to inform product decisions and identify simple solutions to complex problems.
- Humble, curious, and learning-forward, embracing an iterative approach to research that favors action, learning, and adaptation.
Location: Hyderabad
Shift timing – 11AM to 8PM
How you will grow
At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.