Technology Platform, Data Management and Analysis, and Reporting Support – Analyst/Senior Analyst (CL3)

The Social Impact Group (SIG) operates within the Purpose and DEI Office, aiming to integrate and streamline Deloitte's social impact initiatives for enhanced scalability and community impact both nationally and locally. In this role, you will work alongside Deloitte professionals from the SIG and the Purpose and DEI Office to support the team's migration to and administration of a Salesforce Customer Relationship Management platform, which will be an essential component for tracking pro bono projects, sponsorship agreements, and donations to nonprofit organizations supported by Deloitte. Furthermore, this position will assist in gathering technology requirements and maintaining administrative documentation for social impact activation platforms, along with performing data analysis and reporting through multiple tools.

Work you’ll do

Specific Operational and Research Support Responsibilities Include:

Investments CRM and Qualtrics Support:

• Assist in managing the existing investment data tracker tool (Excel), codebook, and maintenance procedures.
• Support the team's migration to a Salesforce Customer Relationship Management platform, from the current Excel tracker. This includes preparing data for integration, data quality checks, assisting new users as needed, and working with the Salesforce team to troubleshoot bugs during transition.
• Provide ongoing support of the Salesforce CRM tool. This includes overseeing data quality and assurance, facilitating data extractions and creating new reports, handling administrative tasks in Salesforce (e.g., managing user access, updating fields), performing regular manual data imports, and data maintenance.
• Support management of Qualtrics surveys, integrate them with Salesforce CRM, edit investment applications, create required surveys to aid in measurement and evaluation and support survey distribution and participant recruitment.
• Assist in managing budgets and analyzing spending for social impact investments. Examine regular spending reports, support budget tracking, and support resolution of issues that arise.

Activation Tech Platform and Data Analysis Support

• Provide ongoing support of activation platforms and tools like Cybergrants and Zoomforth. This includes participating in operations calls with platform vendors to review user issues and maintaining an action log for actions escalated to Deloitte, participating in upgrade / enhancement calls and updating user-facing FAQs, how to guides, and Admin documentation as needed.
• Assist with updating SIG reporting dashboards (e.g., nation-wide day of service registration activity) and work with SIG teams to create reports and presentations on activation statuses and insights to aid in decision making.

The team

Deloitte’s US Purpose and DEI Office (PDEIO) aims to consistently embed purpose and DEI in our organization to deepen the impact and change we are making to help build a more equitable society. We do so through commitments across four areas where we have the greatest capability and opportunity to enact positive change both within our organization and in the communities where we live and work: Social Impact, Sustainability, Equity, and Trust.

Our work includes embedding these focus areas into every aspect of our internal operations, strategy, and decision-making; coordinating our investments, donations, and pro bono work with nonprofits and outside organizations focused on making an impact in these areas; and using the scale and experience of our organization to help drive collective change and impact.

Qualifications

Required:

• Strong written and verbal communication skills, including the ability to effectively present findings to diverse audiences.
• Demonstrated project management experience, including the ability to manage multiple projects concurrently and meet deadlines.
• Proficiency in managing and analyzing data, with the capability to synthesize information and draw logical conclusions, coupled with strong reporting skills (e.g., extracting data and generating reports).
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment; demonstrate initiative; and remain comfortable with ambiguity, as well as resilient in responding to changing organizational needs.
• Demonstrated expertise in utilizing the Salesforce Customer Relationship Management platform both as a user and an Administrator, along with knowledge of Qualtrics survey design and Tableau.
• Expertise in the Microsoft suite, particularly in utilizing PowerPoint to craft visually engaging presentations, frameworks, charts, graphs, and dashboards to convey insights effectively. Additionally, advanced skills in Excel analysis, including the use of slicers, lookups, PivotTables, and macro creation, as well as proficiency in Microsoft Teams.
• Demonstrated experience in handling project financial information and knowledge of project pricing structures.
• Proven interest in the following key equity areas: education, workforce development, financial inclusion, and health equity.
• Rich experience in working with global and virtual teams.
• Hiring Location: Hyderabad
• Work Timing: 11AM – 8PM, or, 2PM – 11PM

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, worldclass learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.  

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.