Deloitte | India Offices of the US

As ServiceNow functional expert, you are the Subject Matter Expert in ITIL process implementation over ServiceNow and have a keen interest across the ServiceNow platform. You will support practitioners across Europe and work with colleagues in multiple locations.

To make most of this opportunity, we are looking for evidence of strong grip on the following skills:

• Product & Service Management – You are responsible for not only the products you support but also the IT service they provide to the firm. This means you need to have an awareness of KPIs, metrics, and understanding how and when to escalate issues when required.

• Product Ownership – Understand what Agile is, be able to structure work in an Agile form; understand its artefacts and methodologies. Depth of knowledge required will depend based on which products you are working on.

• Requirement gathering – To be able to listen to what your stakeholders want and to be able to work as SME for the practitioners that utilize ServiceNow. Translate their need into technical specifications / Stories, that meet the needs whilst championing standardization and minimizing development.

• Deep understanding of the ITSM Module within ServiceNow

• Experience of working with NOW apps

• Experience working in ServiceNow projects

• Capable of working in agile methodologies.

• Experience of Business analysis

• A good awareness of the role that ServiceNow testing tools play in the software development lifecycle

• Able to demonstrate a true understanding of value and use this to prioritize a large backlog effectively, to optimize Business Value with finite resources

• Strong at building effective relationships

• Ability to work with minimal guidance and willing to take ownership

• Analytical, logical, thorough and methodical

• Troubleshooting / Problem management skills

• Excellent interpersonal manner, communication skills & customer focused

• Ability to translate key complex technical issues into common business language, specifically to be able to write stories for use in Agile processes

• Experience of wider ServiceNow modules HR, ITBM & CSM

• Certifications in Business System Analysis

• Agile Product Owner Certification

• ITIL Foundation certification preferred

Location: Pune

Work hours: 11AM to 8PM

• Bachelor of Engineering/ Bachelor of Technology or equivalent degree

• 6-8 years’ experience in Service Now Configuration

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutive year, and to have been listed in The Times Top 50 Employers for Women for each of the last four years.

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

? We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make

? We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities

? We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders

? We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people

? We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.