Assistant Manager– ServiceNow Functional Analyst-HRSD -Deloitte Support Services India Private Limited
Work you will do
As ServiceNow functional expert, you are the Subject Matter Expert in ITIL process implementation over ServiceNow and have a keen interest across the ServiceNow platform. You will support practitioners across Europe and work with colleagues in multiple locations.
To make most of this opportunity, we are looking for evidence of strong grip on the following skills:
• Product & Service Management – You are responsible for not only the products you support but also the IT service they provide to the firm. This means you need to have an awareness of KPIs, metrics, and understanding how and when to escalate issues when required.
• Product Ownership – Understand what Agile is, be able to structure work in an Agile form; understand its artefacts and methodologies. Depth of knowledge required will depend based on which products you are working on.
• Requirement gathering – To be able to listen to what your stakeholders want and to be able to work as SME for the practitioners that utilize ServiceNow. Translate their need into technical specifications / Stories, that meet the needs whilst championing standardization and minimizing development.
Requisite Core Skills / Experience:
• Deep understanding of the HRSD or Custom Application Development Module within ServiceNow
• Experience of working with NOW apps
• Experience working in ServiceNow projects
• Capable of working in waterfall and agile methodologies.
• Experience of Business analysis
• A good awareness of the role that ServiceNow testing tools play in the software development lifecycle
• Able to demonstrate a true understanding of value and use this to prioritize a large backlog effectively, to optimize Business Value with finite resources
• Strong at building effective relationships
• Ability to work with minimal guidance and willing to take ownership
• Analytical, logical, thorough and methodical
• Troubleshooting / Problem management skills
• Excellent interpersonal manner, communication skills & customer focused
• Ability to translate key complex technical issues into common business language, specifically to be able to write stories for use in Agile processes
Good to have skills:
• Experience of wider ServiceNow modules HR, ITBM & CSM
• Certifications in Business System Analysis,
• Agile Product Owner Certification
• ITIL Foundation certification preferred
Location: Pune
Work hours: 11AM to 8PM
Qualifications
• Bachelor of Engineering/ Bachelor of Technology or relevant degree
• 6-8 years’ experience in Service Now Configuration
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