Assistant Manager-Scrum Master – ServiceNow - Deloitte Support Services
Your opportunity
This is an opportunity to join our exciting and growing NSE ServiceNow Product Team as our ServiceNow Scrum Master.
We are seeking an experienced Scrum Master to join our team. The Scrum Master will be responsible for facilitating Scrum ceremonies, coaching the team on Agile principles and practices, and removing any obstacles that may be hindering the team's progress. The ideal candidate will have a strong background in Agile methodologies, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibilities, please do discuss with us.
Your role
As a Scrum Master, you will be responsible for ensuring the smooth running of the Grow squads, following an agile methodology. You will track capacity, availability, productivity, and the state of the backlog. You will work with the Performance Analyst to design and deliver reports and dashboards on the ServiceNow platform to track and manage squad performance.
Key responsibilities:
· Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives for ServiceNow Dev teams.
· A good understanding of ServiceNow modules like ITSM, HRSD and custom applications is required to drive the Dev teams.
· Coach the team on Agile principles and practices and ensure that the team is following the Scrum framework.
· Identify and remove any obstacles that may be hindering the team's progress.
· Ensure that the team maintains a high level of quality and follows best practices for software development.
· Working closely with the Product Owners and the Agile delivery Lead to ensure that the product backlog is prioritized and up to date.
· Encourage collaboration and communication within the team and across other teams.
· Keep the team focused on the goals of the iteration by shielding team from outside distractions and interference.
· Encourage the team to self-organize and be accountable for their decisions.
· Monitor team metrics and capacity per sprint.
· Send out a report of progress to all stakeholders per sprint.
· Identify issues and risks with team performance, morale, team cohesion and escalate to the agile delivery lead to be addressed
· Continuously improve the Scrum process and identify areas for improvement.
The role requires experience working as a scrum master for at least 5+ years with ServiceNow Dev teams prior, and also ability to take line management responsibility if required.
Location: Pune
Experience: 6 to 8 years
Work hours: 11 AM to 8PM
Your service line: Internal Services
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