Project Controls Analyst, IT Business Services (ITBS)
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Have you ever wanted to part of a diverse team supporting and enabling the delivery of a multi-million pound change portfolio? Are you seeking a role which strives to continuously improve the effectiveness and efficiency of the project delivery function? Do you enjoy discovering new tools/features, experimenting, and leveraging them to drive business value? Are you naturally inquisitive with the ability to analyze data and turn it into insight to inform decision-making? If so, this role could be the one for you!
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Connect to your opportunity
The IT Business Services (ITBS) portfolio consists of 50+ active projects with a portfolio value of ~£30m. The Project Controls Analyst is a member of the Project Management Office (PMO) team within ITBS Portfolio Management. PMO are responsible for defining and maintaining project management standards, processes, and methodologies, which help to ensure that projects are delivered consistently and efficiently across ITBS. We support project managers and other stakeholders by providing guidance, training, and tools to help them manage projects effectively.
As a Project Controls Analyst, you will play a critical role in supporting our PMO by providing essential support in core PMO processes and requests. You will be responsible for baselining change requests, setting up and closing projects within SLA, and ensuring that our projects are delivered to the highest quality standards.
But that's not all - you will also be a driving force behind our continuous improvement initiatives, helping us to identify areas for improvement and implement best practices. You will be inquisitive, continually challenging existing ways of working and seeking ways to improve, automate and streamline processes to drive efficiencies. You will collaborate with the wider Project Controls and Project Delivery team to identify opportunities and support the implementation of these initiatives across the portfolio.
This role offers an exciting opportunity for someone who is eager to learn, has a passion for technology and continuous improvement, and enjoys working collaboratively across diverse teams. Reporting to the PMO Portfolio Governance & Reporting Manager, the successful candidate will have the chance to contribute to the success of projects and drive efficiency within the ITBS portfolio.
Responsibilities include:
- Ensuring projects are delivered to the highest quality standards by baselining change requests and setting up/closing projects within SLA.
- Providing support for regular processes within PMO, e.g. Customer Satisfaction Survey, Benefits tracking, Watchlist reporting.
- Identifying data quality issues and cleansing data to ensure accuracy and consistency within the portfolio data model.
- Assisting Resource Management by maintaining access and permissions to data, tools, and distribution lists.
- Maintaining accurate process documentation to ensure consistency, accuracy, and efficiency in the performance of PMO processes.
- Maintaining the PMO SharePoint site with the latest project management tools and processes.
- Contributing to continuous improvement initiatives and streamlining processes to drive efficiencies.
- Exploring new or unused features in the UAT environment of our ServiceNow Strategic Portfolio Management (SPM) tool and providing feedback to help improve our ways of working.
- Identifying opportunities to automate processes and developing solutions for our portfolio using Microsoft Power Platform (Power BI, Power Automate, and Power Apps).
Connect to your skills and professional experience
Essentials
- Excellent verbal and written communication skills to convey information clearly, collaborate with team members, and present findings to stakeholders.
- Strong organizational skills and the ability to prioritise tasks, manage multiple assignments simultaneously, and meet deadlines.
- A keen eye for detail to ensure accuracy and quality in project documentation, reports, and data analysis.
- Ability to adapt to changing priorities, project requirements, and work in a dynamic environment.
- Basic understanding of project management principles and methodologies.
- Strong problem-solving skills and a passion for continuous improvement.
- Proactive and takes initiative to drive process improvements and streamline operations.
- Technical proficiency with ability to effectively use common software tools like Microsoft Office (Excel, Word, PowerPoint).
- Basic knowledge of SharePoint or similar document management systems.
- Familiarity with Microsoft Power Platform (Power BI, Power Automate, and Power Apps) or willingness to learn.
Desirable
• A degree in a relevant field (e.g. IT, Project Management, Business)
• Basic understanding of Agile delivery techniques (Scrum, Kanban)
• Basic understanding of ServiceNow SPM and Azure DevOps
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Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
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"The support that Deloitte offers is great, and the work is always interesting and motivating.”
"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career."
-Jim, Enabling Functions
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Location: UK
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.
You’ll be joining one of our innovative virtual communities. You’ll spend most of your time working from home like all of your UK colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.
You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.
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Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
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A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers