Title:
Manager- Robotic Process Automation (RPA) - Deloitte Support Services India Private Limited
Role:
We seek an RPA Infrastructure & Automation Manager to oversee the management and optimization of our RPA and cloud infrastructure. This role involves managing UIPath licenses, Orchestrator administration, Azure cloud infrastructure, and identifying automation use cases. The ideal candidate will also act as a consultant for RPA, onboard clients, manage the team, and explore new technologies to enhance our automation capabilities.
The ideal candidate will possess a combination of technical expertise, leadership skills, effective communication abilities, and a proactive mindset geared towards continuous improvement.
Work you will do.
· Manage the UIPath infrastructure, including license management, Orchestrator administration, and overall infrastructure management.
· Oversee the Azure cloud infrastructure to ensure seamless integration and operation with RPA solutions.
· Identify and evaluate automation use cases, providing expert consultation to stakeholders and clients.
· Onboard new clients by offering comprehensive automation services and solutions tailored to their needs.
· Direct the completion of RPA projects, ensuring timely delivery within the defined scope and quality standards.
· Serve as the principal liaison for project stakeholders, managing expectations and ensuring transparent communication throughout the project lifecycle.
· Recruit skilled personnel and structure the RPA team strategically to maximize performance.
· Provide mentoring, coaching, and career growth opportunities to team members, cultivating a learning and growth environment.
· Perform regular performance evaluations and manage team dynamics to maintain high productivity and morale.
· Spearhead initiatives to boost the efficiency and effectiveness of RPA solutions.
· Handle changes in project scope and schedule, communicating potential impacts to stakeholders effectively.
· Identify and evaluate potential risks within RPA projects, devising strategies to mitigate them effectively.
· Deliver regular updates and detailed reports to senior management regarding the status, progress, and results of RPA projects.
· Generate insightful reports from dashboard data to support strategic decision-making and operational modifications.
· Establish and maintain a network for sharing knowledge and experiences between the team and relevant stakeholders or similar teams globally.
· Maintain an overarching perspective on RPA goals and strategies, contributing insights across all stages from brainstorming to deployment.
· Take full responsibility for key Objectives and Key Results (OKRs), ensuring their successful achievement.
· Explore new technologies, stay updated with market trends, and help the team identify the best technology for automation, including VBA, Python, PowerShell, Power Automate Desktop or Flows, UIPath, SharePoint Nintex workflows, and .NET.
· Implement and manage version control using Git or Azure CI/CD pipelines to ensure efficient and reliable deployment processes.
· Oversee database administration and development to support RPA and automation projects.
Key Skills
· Expertise in RPA tools and systems integration, including UIPath Orchestrator for job monitoring, scheduling, queues, asset management, insights reporting, SharePoint customization, and form building.
· Proficiency in managing Azure cloud infrastructure and ensuring its seamless integration with RPA solutions.
· Aligns technological solutions with business objectives to drive enterprise success.
· Demonstrated leadership in guiding and motivating the RPA team, ensuring optimal task delegation and team synergy.
· Proficient in Agile project management, handling multiple projects simultaneously with precise objectives.
· Advanced analytical skills to identify process optimization opportunities and solve complex challenges.
· Exceptional communication skills to explain technical concepts to non-technical stakeholders and ensure clear understanding across all levels.
· Adapts quickly to emerging technologies and changing business landscapes, promoting innovative solutions.
· Committed to high-quality RPA implementation with meticulous attention to detail.
· Effectively manages organizational changes due to RPA implementations, ensuring smooth transitions.
· Cultivates valuable relationships internally and externally to benefit the organization.
· Evaluates employee performance, provides constructive feedback, and strategically delegates responsibilities.
· Well-versed in compliance and industry regulations.
· Experience in version control and continuous integration/continuous deployment (CI/CD) processes using Git or Azure CI/CD pipelines.
· Proficiency in database administration and development.
· Expertise in user interface technologies such as SharePoint, forms, or PowerApps.
· Good knowledge of Agile tools such as Azure DevOps or Jira.
Desirables:
· Development Technologies: Proficiency in VBA, Python, PowerShell, Power Automate Desktop or Flows, UIPath, SharePoint Nintex workflows, and .NET.
· People Management: Demonstrated ability to mentor, coach, and provide career growth opportunities to team members.
· Infrastructure Technologies: Expertise in managing Azure cloud infrastructure and UIPath Orchestrator.
· Stakeholder Management: Proven experience in acting as a consultant for RPA, onboarding clients, and managing stakeholder expectations effectively.
· User Interface Technologies: Proficiency in using SharePoint, forms, or PowerApps to develop and enhance automation solutions.
Experience & Qualifications
- Bachelor’s/master’s Degree in IT or relevant fields with 10+ years of experience.
Work location: Hyderabad
Shift timings: 11 AM to 8 PM
The team
Our Technology team provides exceptional client service and works to build long-term, mutually beneficial relationships. Our team members focus on what’s possible and guide clients to opportunities while considering their business culture, organizational structure, resources, and capabilities.
How you will grow
At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.