Analyst – NOC (Network Operations Center) Engineer- Deloitte Support Services India Private Limited
The Monitoring & Control Function is accountable for the delivery of end to end infrastructure monitoring of NL member firm – including Server Monitoring, Application monitoring, Network monitoring and storage backup monitoring Services as well as Azure platforms underpinning SAP, Enterprise (IT) Services. It also provides technology support to the multiple service lines in NL IT, delivering monitoring solutions.
Work you’ll do
The Network Operations Center Engineer is responsible for monitoring entire NL IT datacenters/Cloud and infrastructure devices & services in 24X7 working environment with rotational week offs. This includes working with multiple teams of NL IT such as Infra/Cloud, Application services, platform, storage, network, SAP, ITSM who are responsible for delivering several services to clients. The Network Operations Center Engineer remit encompasses core monitoring services with the help of SCOM & other monitoring mechanisms.
Reporting to the Monitoring & Control team manager, you will be expected to handle day-to-day operations during the allocated shift with enough knowledge on IT infrastructure.
Responsibilities
Strategic
• Exploring ways of improving processes and procedure to support our infrastructure
• NL IT Service management function engagements for quick resolutions
• Problem solving, critical & analytical skills while handling daily operational activities
Operational
• Monitoring the health of the infrastructure and ITS services of NL IT infrastructure
• Monitoring the performance and capacity of systems.
• Proactive and reactive escalation of potential disruptions in our IT services
• Detect, analyze and log events, errors and alarms concerning the infrastructure
• Investigate and resolve 1st level of Alerts and Incidents
• Analyze, identify trends and come with possible solutions for bulk alerts.
• Registration of incidents/changes/requests in SNOW ticketing system and assigning to respective teams for resolutions
• Coordinating with Infra and other technical teams for alert resolutions and Major Incidents/outages.
• Capable to take ownership on day-to-day operational activities and issues.
• Coordinating and communicating in monthly maintenance window activities
• Contribute to the creation of technical working documents and procedures
• Share knowledge of new solutions with Monitoring and control team
• Regularly and efficiently handle the requests and incidents which enter out ticketing system
The team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
Location: Hyderabad
Experience: 2 to 4 years
Work shift Timings: 24x7, 3 shifts, Rotational working Environment
• Morning shift (5:30 a.m. to 2:30 p.m. IST)
• Afternoon shift (02:00 p.m. to 11.00 IST)
• Night shift (09:00 pm to 06:00 a.m. IST)
• Rotational Week offs depending upon business requirements
Qualifications
• Bachelor of Engineering/ Bachelor of Technology
• 2+ years’ experience in a similar role and Enterprise organisation.
Essential
· Exceptional communications skills, both written and verbal
· A strong track record of delivering continual service improvement
· Be able to communicate effectively, technical issues with technical and non-technical audience
· Knowledge of IT infrastructures, Infra Network and associated protocols such as TCP/IP and SNMP and system centre suite components (SCCM, SCVMM, SCOM DPM, FCM)
· Understanding of clustering, failover and High availability concepts.
· Knowledge and support (hands on) skills on Microsoft Windows 2012/2016/2019 server.
· Well acquainted with server/application monitoring through SCOM 2016/2019.
· Hands on knowledge on Infra Backup monitoring through SCDPM.
· Knowledge on IIS, SharePoint, SQL DB/Availabilty groups and basic understanding of SAN and Data Center infrastructure.
· Basic understanding of cloud infrastructure such as Azure, AWS.
· Hands on knowledge on ServiceNow ticketing system for creating and managing Incidents, Problems, Changes
· A solid understanding of the ITIL framework
· Experience recording and maintaining incident & requests within a ticketing system
Good to have
- ITIL Certification
- MCSE, CCNA certification/knowledge
- All round experience of infrastructure areas.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.