UI/UX Assistant Manager - Deloitte Support Services India Private Limited
Deloitte, Touche, Tohmatsu Limited (DTTL) seeks a UI/UX Assistant Manager, Digital Marketing supporting the Digital Channels team within the Global Brand organization. This individual will be responsible for supporting external platform management, primarily the modernized Deloitte.com platform, and facilitate ongoing enhancement and optimization of user experiences across an ecosystem of digital channels across Deloitte’s external channels. The role will support the delivery of an optimized, omni-channel experience across Deloitte’s Website, social media, and associated external digital channels. Deloitte.com will be a focus for this position requiring a core competency and experience with the Adobe Experience Manager platform.
As a UI/UX Assistant Manager — with clients, project managers, designers, engineers, and more — you’ll advocate for what users want, need, and expect from the products we create. You’re innovative, quick-thinking, and eager to learn more about what’s happening in the interactive space.
You’re a strong partner who collaborates well with cross-disciplinary teams, seeks feedback, and takes creative direction with grace and maturity. You are an experienced team leader, with a proven track record of supporting and developing your reports. You’re ready to take ownership of strategic projects and contribute to defining the project vision. Your UX design skills are top-notch, and you have a knack for making the complex clear.
Work you’ll do:
As a part of this team, you will:
- Act as the primary UX designer for high-visibility projects
- Identify and execute on the best methods for user research and testing
- Consult and advise on information architecture, wireframes, user personas and journeys, and prototypes optimized for a wide range of devices and interfaces
- Support Deloitte.com user experience and optimization efforts
- Develop and support web-based solutions leveraging Adobe AEM platform to provide new capabilities and solve complex business problems
- Support a highly motivated, creative cross-functional team while collaborating to define, design and implement new features
- Champion emerging standards and best practices across the network
- Provide support and training to other groups across the network
- Support the publishing community, answering questions and managing requests for Global and member firm stakeholders
- Support optimization and research initiatives to determine necessary enhancements for Deloitte.com experience
- Ability to create and author page content within AEM necessary to conduct visual quality assurance reviews
- Review and approve all deliverables from your reports to ensure accuracy and high-quality outputs
- Assist with copywriting and content optimization, revising content descriptions and writing basic descriptions and abstracts for content, as required
- Process requests with expected quality and turnaround expectations
- Ability to define and share best practices internally/externally
- Manage key relationships with Digital experience managers
- Manage people and projects for UI/UX team
- Provide trainings and guidance to UI/UX team
Skills:
- HTML, HTML5, CSS, JavaScript, jQuery, Angular Js, bootstrap, etc.
- Experience with digital publishing platforms such as Adobe Experience Manager (AEM)
- Experience with UX research, including planning, designing and facilitating user sessions and workshops, analyzing findings and articulating results
- Experience with information architecture, user and screen flows, conceptual and detailed wireframing and prototyping
- Reviewing existing systems and processes to identify UX issues and develop UX recommendations
- Strong sense of digital design and the fundamentals of user experience, including accessibility
- Deep understanding of web development patterns, protocols, standards and best practices
- Familiarity with MS Office suite – Word, Excel, PowerPoint
- Strong project management skills
- Excellent written and verbal English communication skills. Copywriting experience is a plus.
- Ability to work in an agile environment, quickly adapting to new processes and managing multiple assignments under tight deadlines
- Solid understanding of digital marketing, with an emphasis on content marketing, search engine optimization, and social media
- Positive attitude and presence, ability to interact with senior professionals and mitigate conflict in a mature, professional manner
- Experience in the professional services industry is a plus
- Experience in Analytics is a plus
Qualifications
Required:
· Bachelor's Degree in computer science and technology
· 5-9 years of hands-on experience on UI/UX
· Hands on experience using Adobe XD and Adobe creative suite
· Experience supporting content management platform (CMS) and enterprise social media tools
· Excellent command of the English language
· Comprehensive understanding of content management, approaches and issues, across Web and social media
· A firm understanding of digital communications concepts and principles
· Good communication, facilitation, and people skills
· Analytical skills a plus
· Strong attention to detail
· Passion for technology; an early adopter who quickly learns new technology
· Very strong interpersonal, organizational, and customer service skills
· Comfort working in a global, multi-cultural, matrix environment
· Demonstrated ability in working with all levels of management
· Very strong relationship building/relationship management skills
· Strong self-motivated and independent thinker who has experience working in a virtual environment
· Outstanding project management, time management, and organizational skills
· Strong collaboration skills: team-oriented with ability to manage multiple projects at once
· Demonstrated initiative, resourcefulness, follow-through, detail-oriented, and problem-solver
· Ability to work flexible hours to support different time zones
Job location & timings: Hyderabad, India. 2-11PM IST shift.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.