#EAG-GPS

Job Title: Assistant Manger – Shared Services Center (GPS EA).

The Team:                                       

Shared Services Centre (SSC) is a pool of talent who are trained on multiple capabilities such as Time & Expense, Billing, AR, Reporting, etc, and would assist mainstream Analysts on transactional & basic to medium analytical tasks. The SSC also serves as a developmental platform for campus hires with a focus on technical and soft skill learning.

Work you’ll do

An SSC Team Lead would be responsible to support multiple Business Teams by working on diversified activities such as:

·       Be responsible for team delivering high quality output at all times. Conduct timely Root Cause Analysis and the associated action plan with immediate feedback to the Preparers/ Reviewers.

·       Have a complete understanding of complex activities and review medium to complex activities

·       Be on top of all queues within Mailbox and JIRA, allocate tasks to available production staff during the first hour everyday

·       Look out for continous improvement/ efficiency ideas.  Collaborate with business teams/ business systems team and implement innovations/ automations

·       Lead calls with business teams and understand the activities in pipeline. Plan and facilitate trainings for team members

·       Cascade new process updates immediately over a call and document by email. Take ownership of running refresher sessions for the team. Review and get required sign-off from business on all SOPs

·       Provide timely feedback on the day-to-day performance through regular Checkins

·       Drive recurring team meeting for the respective SO

·       Have full understanding of peak and lean period - ensures staffing plan is maintained accordingly to handle expected volumes

·       Investigate and provide immediate resolution for every escalation received from business team

·       Mitigate risk, keep management informed when required and seek help proactively if required

·       Ensure all training documents and SOPs are centrally located for team members’ view at all times

·       New work from business teams to be recorded correctly and shared with management regularly. Develop and maintain all training material which would be used periodically

·       Demonstrate mastery of understanding of journal entries, the engagement setup process, contract closeout, accrual preparation, revenue adjustments, labor category compliance, the investment call, time & expense issue resolution and other tools not specifically noted.

·       Demonstrate the ability to drive US and India teams to achieve excellent account and engagement financial management results.

·       Become a role model for junior practitioners.  Inspire others to act and drive positive behaviors.

·       Seek new and challenging initiative experiences to positively impact our Practice and our people.

·       Build eminence as a Deloitte expert and be recognized as a role model and senior member by client teams.

·       Support and engage in reward and recognition of junior resources

·       Seek, provide and act on constructive feedback.

Qualification & Skills

Required / Preferred:

·       Bachelor’s or Master’s degree in Accounting, Finance, or another similar technical discipline

·       Should have been in people management role including managing performance management for at least one performance year

·       5-8 years of experience in accounting, financial reporting and analysis preferably in a global organization

·       Understands financial accounting (income statements, balance sheets, cash flows) and financial, and operational metrics/KPIs (key performance indicators) used by professional services firms.

·       Preferred knowledge on financial reporting tools and ERPs such as and not limited to Cognos, Costpoint, workday adaptive planning (FleX)

·       Leverage advanced proficiency in Excel, PowerPoint and MS Office to create efficiencies and standardization in engagement and account reporting

Work Location:  Hyderabad

Timings : 2 PM -11PM

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