Salesforce Sr Business System Analyst - Deloitte Support Services India Private Limited
The Salesforce Center of Excellence channel is accountable for the delivery & support of Salesforce implementations on Salesforce Cloud, Service Cloud, Marketing Cloud, Salesforce Communities and Force.com platform for the internal projects, it also provides technology support to the service lines while delivering client facing or client engagements as part of its Client services.
Work you’ll do
As a Salesforce Sr Analyst, you will work closely with Technical Delivery Manager and BSA Lead, interact with clients to understand their requirements. You will be expected to hold below responsibilities:
Responsibilities
Strategic
· Understands business strategy and objectives by studying the business function, gathering information, and evaluating output requirements and formats. Elicits and documents functional requirements and test strategies for technical solutions to meet business needs.
· Possesses advanced level understanding of BA, QA/QC professional standards, business processes, workflows, methodologies, and leading practices
Operational
· Working Experience of Salesforce platform/cloud is required
o Understand salesforce data model
o Salesforce workflows, process builder, approval workflows
o Salesforce Standard and Custom objects, fields, field validation rules
o Writing and executing SOQL queries, test scripts and test cases
o Salesforce integration applications is a plus
· Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs. Manages the Product Backlog for a product, working with the Technical Delivery Manager to prioritize requirements, define and manage scope and sprints for a project
· Responsible to understand the requirements, derive test case from user stories and execute the test cases.
· Work with BSA Lead & Test manager in preparing Sprint/SIT Test plan.
· Should be familiar with Defect life cycle & hands on in Defect triage is expected.
· Taking ownership of customer issues reported and seeing problems through to resolution
· Researching, diagnosing, troubleshooting and identifying solutions to resolve issues
· Contribute to the creation of technical working documents and procedures
· Works with Technical Delivery Manager and end users to plan and execute User Acceptance Testing.
· Participates in reviews of plans associated with project execution.
· Responds proactively to both business and project issues and escalates appropriately.
· Ensures communication of Change Management activities and confirms solution and schedule adaptability
· Performs other job-related duties as assigned
· Directs and monitors BA and QA/QC activities to ensure the traceability and optimum coverage of business requirements by defined test plans, test cases and test scripts.
· Collaborates with application developers, designers, and architects to ensure a shared understanding of the business model and the detailed function requirements.
· Establishes the estimation of requirements documentation and testing efforts for various projects and initiatives.
The team
We offer a range of solutions to internal stakeholders. We work with stakeholders to develop the enterprise wide Salesforce apps. We are into latest features into Salesforce which includes Wave, lightning, integrations and Mobile. We continuously look for ways to push the boundaries of our tools and channels, as well as look for ways to improve our development processes.
Location: Hyderabad /Bangalore
Work shift Timings: 11 AM to 8 PM
Qualifications & Essentials
· Bachelor's degree and at least 3+ years of Salesforce project analyst experience
· Analyzing business requirements for solution design on Salesforce.com
· Performing data migration using Salesforce.com Data Loader
· Exceptional communications skills, both written and verbal
Good to have
· Salesforce admin certification
· Having hands on experience on automation tools like TOSCA/Selenium etc.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.