Business: Deloitte Support Services India Private Limited
Business Area: Global Consulting Services
Pillar: Quality Risk & Infrastructure
Sub-Pillar: QRM Technology
Career Level: Consultant
About the team
The Global Consulting Services (GCS) team works globally across practices and borders to support Deloitte’s Consulting business. The team is focused on offering our clients and people the global experience that’s essential in today’s world. Through the Global Consulting Services team, we provide innovative solutions for cross-cultural, cross-border challenges our teams may encounter around the world. Leveraging leading-edge tools, methods, and resources, we deliver top-notch service that is applied locally while staying true to our global brand and core values.
Within the Global Consulting Services, the Quality, Risk & Infrastructure mandate is to empower the Consulting Services business to seize new markets, win and deliver with quality, capture value, and manage risk to protect and enhance our brand. QRM technology program aims to develop future-ready technology solutions bringing together the Member Firm and Global expertise to drive a consistent, transparent, and insight-driven Quality and Risk Program with innovative solutions.
Overview of the role
The professional will act as a strategic enabler and advisor to Global Consulting Services Leaders, driving executive decision making. They will enable global leaders to make strategic decisions that translates into marketplace impact and growth. The professional will help accelerate execution of our Global Consulting Services strategic agenda by delivering high impact strategic projects, simplifying and streamlining operations (reporting, PMO activities etc.), creating compelling and transparent leadership communications to solve the most complex challenges in exponentially powerful ways.
Work you’ll do
The professional will work with the India colleagues and senior leaders across Global Consulting Services practice. They will need to develop a knowledge of the firm’s Consulting Services business, strategic priorities to enable sharing of insights, trends and escalation of issues/variances as appropriate. The professional will analyse quantitative and qualitative data, synthesize findings, and demonstrate solid analytical and writing skills. The professional will also be responsible to develop compelling narrative with clear recommendations based on the research, analysis and findings. The team’s projects are typically high-impact and high-visibility aligned to the global firm and Consulting Services leadership’s strategic priorities. Projects often involve collaboration across workstreams to ensure coordination and alignment.
Key responsibilities
- Work on key strategic projects for Deloitte’s Global Consulting Services business, conducting data driven analysis (quantitative and qualitative) to provide meaningful insights and actionable recommendations
- Partner with senior leaders and their teams to drive global alignment around strategic priorities
- Demonstrate solid project management skills and Salesforce platform knowledge, with the ability to seamlessly co-ordinate/switch between different workstreams
- Strong skills in manual testing techniques and test case creation
- Experience in conducting regression testing to ensure new changes do not affect existing functionalities
- Support senior executives in developing executive level documents (PowerPoint presentations, Excel reports, Tableau dashboards etc.) for senior leadership utilizing story boarding skills
- Collaborate with multiple teams to align standardized reporting processes and understand current/future reporting requirements
- Develop knowledge of the business and priority initiatives to share insights and trends as appropriate
- Proactively communicate and collaborate with stakeholders to execute requirements, and provide suggestions/automations to enhance deliverables
- Support meeting planning and execution, including drafting agenda, organizing online and offline meetings and document MoM for follow up and accountability
- Support operational needs of the team, including maintaining and running recurring projects independently, and supporting junior or new team members
Requisite core skills
- Self-motivated, innovative, and strong team player
- Proficiency in the Salesforce platform, including Sales Cloud, Service Cloud, and custom applications
- Understanding of Salesforce's programming languages and frameworks
- Ability to write and understand Salesforce Object Query Language and Salesforce Object Search Language
- Understanding of Scrum roles, events, and artifacts
- Ability to write and understand user stories and acceptance criteria
- Effective communication and collaboration with cross-functional teams, including developers, product owners, and business analysts
- Strong skills in manual testing techniques and test case creation
- Experience in conducting regression testing to ensure new changes do not affect existing functionalities
- Experience with defect tracking tools like ADO
- Ability to perform root cause analysis to identify and resolve issues
- Strong attention to detail, responsiveness, and strong track record of executing high-impact initiatives
- Strong project management skills with the ability to handle multiple priorities given aggressive timelines and adapt approaches to different cultures, communication styles, and working styles
- Adaptable to fast paced, dynamic environments and working within teams, including virtual set-ups
- Strong stakeholder management skills, including building a network within the team and with primary stakeholders
- Highly developed personal and professional ethics are expected
- Must possess the ability to handle highest level of confidential information
Qualifications, experience, work location, and timing
We are looking for a passionate, high energy, and self-motivated individual who is accustomed to working independently and collaboratively on small and large projects in a close-knit team.
- Academic qualification: BS/MS in Information System, Computer Science, MBA
- Work experience: 4+ years of relevant experience
- Strong track record with previous employment, preferably with consulting firms or corporate strategy
- Location: Hyderabad
- Work hours: 11:00 AM – 8:00 PM and 02:00 PM – 11:00 PM (expected to be flexible with time zones)
- Working from office: The individual is expected to come to office at least 2 days a week as per the ‘work from office’ schedule
About Deloitte
“Deloitte” is the brand under which independent firms throughout the world collaborate to provide services in a geographic area. These firms are members of Deloitte Touché Tohmatsu Limited DTTL, a UK private company limited by guarantee. With 260,000+ people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions, and successful fast-growing companies
Deloitte Support Services India Pvt. Ltd
Enabling Areas (EA) at the U.S. India offices are the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S and India professionals, and is continually evaluating and expanding its portfolio
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state-of-the- art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you
Deloitte’s Culture
Our positive and supportive culture encourages our people to do their best work every day. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte
Corporate Citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world
#CA-MD