Business Center Assistant—Document Specialist (Career level 3) Analyst
Workplace Experience—Administrative Business Center (ABC)
Enabling Areas
Work you’ll do
• Produce quality work in a fast-paced environment, meeting deadlines and client expectations for quality and accuracy.
• Work independently and accurately assess requirements for each project; communicate effectively with customers when there are questions or issues to be addressed.
• Know when to question data and seek resolution before proceeding with projects to eliminate inefficiency and errors.
• Maintain a thorough knowledge of Deloitte brand standards to offer accurate guidance to customers.
• Maintain consistency of format and grammar in all projects with great attention to detail.
• Assess jobs to determine the best work method for efficient and accurate deliverables.
• Provide direction and offer instruction as appropriate. Work with other ABC professionals to ensure adherence to brand standards.
• Work closely with other word processors, proofreaders, coordinators, and admin assistants to share best practices.
• Recommend new or enhanced applications and processes based on team requirements and experience.
• Monitor deadlines and ensure timely delivery of projects. Negotiate deadlines when necessary.
Key skills required
• A graduate with 2–5 years of experience in advanced Microsoft Word, Excel, and PowerPoint. Experience using desktop publishing and graphics software is an added advantage.
• Advanced skills in MS Word and Excel, and Basic skills in PowerPoint for formatting presentations. Can effectively use other commonly-used software like Outlook to complete work. Confidence with technology and workflow tools/processes.
• Clear, concise verbal and written communication. Must be able to effectively communicate with stakeholders at all levels of the Firm.
• Task-oriented and highly organized with the ability to prioritize effectively while working on multiple tasks.
• Excellent interpersonal skills required, with the ability to build credibility and collaborate with firm personnel at all levels.
• Detail oriented with excellent follow-through skills.
• Excellent written and verbal communication skills.
• Positive, professional attitude and presence.
• Experience working in a virtual teaming environment, utilizing instant messaging, email, and phone.
• Flexibility to work overtime as required during peak periods on both weeknights and weekends.
• Superior customer service experience essential, with strong negotiation skills and the ability to manage priorities against tight deadlines.• Build strong working relationships with people at all levels and successfully develop/manage virtual relationships.
• Ability to work independently and manages multiple priorities effectively.
• Must possess a client-service mindset and a desire to take on challenging projects. Will proactively investigate and mitigate risks, coordinating with team members and others to resolve and escalate issues as necessary.
The team
The Administrative Business Center (ABC) provides remote administrative services to Deloitte professionals across all offices in a business center environment. Deloitte’s ABC team works on financial statements, proposals, letters, presentations, marketing materials, and client deliverables that must be error-free and of professional quality, meeting Deloitte brand standards.
Qualifications
Required: Bachelor’s degree in any subject with 2–5 years of relevant experience
Work Location
Hyderabad
Work timing
5:30 a.m.–2:30 p.m.; 2 p.m.–11 p.m.; 6 p.m.–3 a.m.; 9 p.m.–6 a.m. (Rotational shifts)
Disclaimer:
Please note that this job description is subject to change based on the business/project requirements and at the discretion of management.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
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