USI Leadership Support Center – Associate Analyst – Deloitte Support Services India Private Limited
Join our team of dedicated enabling area professionals in Deloitte US’ organization in India (USI) who support global teams. The Central Business Services (CBS) organisation in the UK receive support from the Extended Delivery Centre (EDC) in USI.
We are looking to recruit outstanding individuals to become a pivotal part of our Leadership Support Centre team within Business Support Services. The role will be of interest to those who have a positive attitude, willingness to learn with good organisational skills. Ingenuity, resilience, and integrity, with an ability to use your own initiative to resolve problems quickly will be key to success in this role.
Work you’ll do
Ideal candidates will be looking to start a career in Business Support Services. You will have access to a comprehensive support and training package designed to equip you with the skills and competence that will be invaluable to you if you wish to explore a career as either an Executive Assistant or other roles within Deloitte.
Responsibilities of the role include:
Responsibilities of the role include:
· Support UK based Executive Assistants (EAs) in submitting expense claims, the reconciliation of American Express statements, booking meeting rooms and creating travel itineraries on behalf of Partners using the required Deloitte systems to do so in line with policy
· Support with and respond to ad hoc requests and general queries from EAs in a timely manner
· Manage requests and tickets through the ESS Service Portal (Service Now) in line with ESS best practice
· Adhere to Quality Assurance policies by filing all deliverables, as well as all correspondence with EAs and other requestors in the designated Microsoft Teams folders
· Understand and adhere to the Deloitte UK Travel & Expenses policy
· Update service documentation and training manuals (SOPs, Process Maps and SIPOCs) when required
· Out-of-Office alternative contact: Supporting the movement of client emails during periods of absence and leave of Senior Directors
· Building strong relationships with key client EAs
· Establishing a rapport with key stakeholders, partners, directors, and staff
· Cover during periods of holiday and sickness
· Ad hoc projects/tasks for senior directors and associate partners
· Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution
The team
This is an opportunity to join a new and dynamic team, critical for the delivery of fast-paced business support to our Senior Director/Associate Partner community in the UK member firm and working out of our Hyderabad office of USI.
Qualifications
Required:
- Any Graduate fresher or an experienced candidate with less than 11 months of experience in Admin assistant roles
- Good working knowledge of Microsoft office (Word, Excel, PowerPoint, Outlook)
- Ability to plan, prioritise, multi-task and manage own workload to tight deadlines
- Proactive and creative approach to problem solving - ability to 'think outside the box'
- Diligent, conscientious and with a strong attention to detail
- Strong written and verbal communication skills; ability to draft own correspondence
- Team Player
Work Location: Hyderabad
Work Timings: 2 PM to 11 PM
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
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