USI LSC Central Booking Desk – Associate Analyst – Deloitte Support Services India Private Limited
Can you deliver an employee focused service by providing high quality first line advice and guidance on a wide range of Central Booking Desk requirements covering whole range of Central Booking Desk services provided to Deloitte employees and partners? Our team offers you a particular opportunity to be an integral part of the USI Supporting UK Central Business Services. The principle focus of this group is to deliver world class user experience with innovate and high-quality service delivery.
We are looking to recruit outstanding individuals to become a pivotal part of our Central Booking Desk team within Business Support Services. The role will be of interest to those who have a positive attitude, willingness to learn with good organizational skills. Ingenuity, resilience, and integrity, with an ability to use your own initiative to resolve problems quickly will be key to success in this role.
Work you will do
As an Associate Analyst, you will be aligned to the following responsibilities:
• Arrange all room booking requirements using relevant software.
• Recording all additional service requirements i.e. catering and technical requirements.
• To liaison with Workplace Services team to meet customer satisfaction.
• Work to meet SLAs and KPIs.
• Deliver an employee focused approach by providing high quality first line advice and guidance on a wide range of Central Booking Desk written queries covering the whole range of Central Booking Desk services provided to Deloitte employees and partners.
• Resolve queries requiring clarification of policy and procedures relation to Central Booking Desk.
• Appropriately guide management and employees through the Central Booking Desk intranet and coach them through the process to allow them to answer their queries.
• Record details of incoming general queries tracking through to closure.
Central Booking Desk Associate Analyst
To be a part of central booking desk team, experience in Hospitality or Events management is required and hands on with Microsoft Office tools is essential. Will be closely working with UK team and deliver service to Europe region primarily.
Experience: Hotel Management Graduate Fresher will be preferred or an experienced candidate with less than 11 months of previous reception/bookings experience preferred.
Work Location: Hyderabad
Work Timings: 2 PM to 11 PM
The team
This is an opportunity to join high quality first line Central Booking Desk support. The Central Booking Desk deals with c12,000 room booking requests via email per month and this role involves providing a consistently high level of customer service, and delivering solutions that meet the needs of our External and Internal Clients and the department’s objectives.
The role is working within the Central Booking Desk team of thirteen in both UK and India (EDC). The Central Booking Desk forms part of the wider Leadership Support Centre team with totals of 35 members.
Qualifications and experience Required:
• The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure.
• They should also be able to work using their own initiative, showing attention to detail and customer focus, with a
good understanding of the client’s needs and priorities.
• Enthusiastic and eager to learn new technologies.
• Committed to working with their team to maintain a positive team spirit.
• Good communicator with an understanding of hospitality service and ability to ask effective questions.
• Able to communicate in writing at all levels, displaying good email etiquette.
• Excellent customer service skills.
• Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
• Seek information / ideas / establish relationship with customer to assess any future opportunities.
• Demonstrates integrity and a can-do attitude.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
About Deloitte
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