Deloitte | India Offices of the US

Job Description – Office Experience Jr Block Lead

Key job responsibilities include the following.

·       Conduct walkarounds daily and share observations with relevant stakeholders (RES/OoS/Builder, etc.) for action.

·       Validate manpower for the previous day against the approved headcount and immediately inform the Block Lead of any deviations on a daily basis.

·       Review the event schedule for the next day and coordinate with the MMS team to prevent overlapping reservations.

·       Ensure setup and logistical arrangements are completed for the next day in all event spaces, including TRG/CR/Auditorium.

·       Oversee all allied services (Mailroom, Healing room, Mother’s room, Cloak room, Keyroom): i) Audit attendance as per SLA and check process implementation. ii) Monitor Mailroom operations and validate invoices. iii) Ensure service providers are available. iv) Inspect the Healing room daily and escalate any issues to the Block Lead for resolution. v) Validate the EHS report for the ambulance daily. vi) Ensure recreational and gym spaces are staffed as per SLA and manage inventory. vii) Manage Keyroom inventory and perform monthly reconciliation, reporting to the Block Lead in the first week of each month.

·       Ensure staff deployment at the cloakroom is as planned and registers are maintained.

·       Frequently check HK equipment to prevent breakdowns that could impact operations.

·       Inspect all OE Stores as per the calendar and share reports with the Block Lead weekly/monthly.

·       Attend HK briefings at least twice a week to understand staff concerns.

·       Inspect the staff cafeteria and vendor changing rooms for upkeep.

·       Implement and track the 52-week calendar on the ground, ensuring timelines are met.

·       Audit HK chemical consumption reports to ensure dilution complies with MSDS and 6S standards.

·       Track vendor staff training status on mandatory and Office of Security safety training monthly, reporting in the first week of each month.

·       Participate in weekly SLA/6S/Photo audits for all service providers and address observations.

·       Track ServiceNow ticket closures daily and escalate support needs to the Block Lead.

·       Manage vendor material procurement following company processes.

·       Conduct biweekly checks with the Block Lead on completed tasks and action plans for pending items.

·       Complete all mandatory training on time and share completion certificates with the Block Lead for records.

Key skills required.

• Assertive and Pro-active communication.
• An unwavering commitment to superior customer service.
• Ability to develop and maintain excellent relationship with staff at all levels of the organization and other stakeholders.
• Ability to utilize personal skills to achieve goals and a high standard of performance.
• Positively leading, motivating and effectively working with colleagues, staff and customers in a cordial and team environment.
• Ability to use the technology required in day-to-day work including experience in the use of word processing, spreadsheet and database software such as Microsoft Office tools.
• Ability to proactively recognize and respond to the differing needs of individuals and groups.
• Ability to suggest and contribute new ideas and initiatives.
• Clear and concise in verbal and written communication. Must be able to effectively communicate with Firm leadership, internal clients and all levels of management of the Firm.

Personal skills required.

• Strong communication skills
• Negotiation skills
• Proactive problem solving
• Leadership skills
• Conflict Resolution
• Collaborative skills
• Networking skills

Characteristics

• The candidate must possess a flexible work style and be able to work beyond the normal schedule, when required, in order to meet deadlines.
• Able to develop network within the firm to aid in the team’s understanding of key deliverables as well as challenges.
• Should be able to work effectively, with minimal day-to-day supervision, and within a team environment to significantly contribute to the success of the team.
• Must possess a client-service mindset and a desire to take on tough and challenging projects. 
• Will proactively investigate and mitigate risks, coordinating with team members and others to resolve issues and escalate issues as necessary.
• Outstanding research, analytical, and quantitative aptitude, as well as advanced attention to detail are required for success in this role. Positive attitude while dealing with operational issues and problems.

Other details