ELE – Deputy Manager

Are you passionate about numbers? At Deloitte, we provide an opportunity to learn, connect, and collaborate with the professionals around the world. As an ELE professional, you'll get to partner with different clients and stakeholders to help professionals expected from Talent organization. At Deloitte, you’ll gain exposure to a variety of tools, effectively manage time, and partner with business leads that will help develop your skills, your career growth, and professional development.  

Your responsibilities will include:

As an ELE professional, you will collaborate with different teams and act as a talent advisor. Not only will you work independently, but you’ll also collaborate and work with virtual teams.

Your other responsibilities will include:

•     Lead team members to drive quality and SLAs on all deliverables

•     Partner closely different groups with in TS as well as non-Talent teams (Acquisition, Finance, Operations, L&D, Payroll, Technology, external vendors, ITS, CE, P&C etc.) to resolve any related issues.

•     Collaborate with US & USI team to understand talent priorities and help in prioritization and implementation of projects.

•     Develop and maintain audit standards to ensure accuracy and integrity of processes, candidate data, and personal documents

•     Create and append process Standard Operating Procedures (SOPs)

•     Coordinate with US team members/Team Leads in assignments of the work to the Team • Provide Weekly/Monthly reporting to Leadership/Key Stakeholders

•     Implement and enforce high standards for quality deliverables.

•     Resolving and handling escalations

•     Oversee internal quality audits, ensure process compliance, redesign process workflows as appropriate

•     Lead automation projects within the process

•     Team management- coaching & mentoring

•     Work closely with the leadership to predict trends and plan for resources accordingly

The Team

The Employee Life Cycle team supports the US and USI Talent groups in a variety of core activities. Our ELE professionals manage end-to-end process transactions for an active professional for a given end to end employee lifecycle process. Our teams adheres to established firm standards for quality, service, and delivery, i.e., delivering regular reports within time, checking workflow to ensure timely delivery, etc. The team provides a wide array of services to the US and India professionals, and is continually evaluating and expanding its portfolio

Qualifications Required

•     8-10 Years of professional experience with minimum of 2 years US client handling experience

•     Graduates with prior experience in Talent or related business processes

•     Advanced knowledge and proficiency in cloud-based talent applications, MS applications, Outlook, Word, Excel, and PowerPoint

•     Fundamental knowledge of employee lifecycle process in a large enterprise

•     Excellent organizational, prioritization, interpersonal, and communication skills

•     Leadership skills demonstrating strong judgment, complex problem-solving, and decision-making abilities with keen eye for detail

•     Ability to work in fast-paced, high-volume, high-pressure environment

•     Ability to work independently on multiple assignments or engagements

•     Experience working with senior leaders to propose, design, and build process-based solutions

•     Should have been a part of the large scale transformation project

•     Shift timings: 2:00pm to 11:00pm

•     Work location: Hyderabad

Preferred:

•     Experience in working on cloud-based applications like ServiceNow, Success Factor or other applications in HR / Talent

•     MBA in HR

•     Experience working in HRSS department of a multinational company

•     Relevant experience in business process reengineering, work body transitions, quality controls

Skills

•     Strong communication skills

•     Strong Analytical skills

•     Strong interpersonal traits including confidence, responsiveness, flexibility and initiative

•     Ability to work virtually, independently and as a team member

•     Ability to interact with all levels of personnel

•     Strong organizational skills, ability to prioritize, and multi-task

•     Keen attention to detail and accuracy

•     Problem-solving skills and decision-making skills

•     Excellent process management skills

•     Strong people management skills

•     Ability to examine, evaluate, report, and recommend improvements on the adequacy and effectiveness of process/systems developed.