Position Title: Analyst / Senior Analyst
Service Line: Employee Lifecycle Events (ELE)
Location: Hyderabad
Entity: Deloitte Support Services
Work Hours: 11am – 8pm IST / 2pm – 11pm IST / 6pm – 3am IST (depending on role and client served)
About us: Deloitte is a globally renowned professional services firm, distinguished by its comprehensive suite of Audit, Consulting, Tax and Support Services. With an unwavering commitment to excellence, Deloitte leverages its deep industry expertise and innovative solutions to drive transformative outcomes for clients worldwide. As a beacon of integrity and thought leadership, Deloitte consistently sets the benchmark for quality and client satisfaction in the professional services sector.
Position Overview: Join our elite Support Services firm as an Employee Lifecycle Events (ELE) Analyst under Talent Services, where you will masterfully navigate the multifaceted processes of the employee lifecycle. From Preboarding, Separations & Transfers, Compliance & Programs, Compensation & Benefits and Data Management, your role will be integral in ensuring the seamless and efficient execution of all employee-related activities. This position demands an exceptional eye for detail, superior organizational acumen, and the capability to juggle multiple tasks with finesse. You will collaborate closely with various internal teams to uphold the highest standards of quality and service.
The Deloitte Encore Program is specifically designed to enable seasoned professionals who have left the workforce for
6 months to 4 years to return to work. This paid 16-week program offers an opportunity to enhance your skills while
providing you a role in a client service environment. A network of Deloitte professionals will provide you with relevant
training and will mentor your professional growth while you gain hands-on experience.
This is a fixed term hire position and the professional may have an opportunity to join as a full time employee upon successful completion of the program subject to business requirements and satisfaction of other criteria.
Strategic Directives and Priorities
1. Preboarding:
§ Preboarding Management: Oversee candidate start dates, background check initiations, and immigration status, ensuring smooth Preboarding for standard and non-standard scenarios.
§ Support and Troubleshooting: Provide recruiter and candidate support, resolve issues, and troubleshoot internal systems and processes.
§ Preboarding Acknowledgment: Orchestrate comprehensive preparation, guidance, and facilitation of sessions to secure formal employment acknowledgment on the first day of joining.
§ Process and Exception Management: Manage standard process exceptions, partner with Acquisition, Payroll, and Candidates for Service Now, Success Factor, SharePoint, and SAP movements.
§ Project Planning and Collaboration: Collaborate with US teams on project planning, talent model changes, cost center restructures, and system updates.
- Interface with OGC and Talent Relations on BI exceptions and process changes, and generate preboarding, management, and payroll process reports.
- Assign and reassign Coaches/OBAs for new and existing practitioners, handle coach switching as necessary, and update systems like MentorcliQ with assignments.
- Track and report SLA completion, perform regular audits and reconciliations to identify discrepancies, ensuring data accuracy and compliance.
2. Lifecycle Services & Solutions
§ Transfer Management: The ELE US Movements and Transfers team, along with USI support, manages all internal movements and transfer requests for US and USI employees, including changes for Partners and Managing Directors. This includes managing several types of transfers such as cost center, location, job code, position, salary, and legal entity changes.
§ Seamless Transfer Experience: Both teams ensure a smooth transfer experience by managing end-to-end transfer activities, resolving employee queries, and coordinating with multiple internal stakeholders. They partner with Talent Teams and leaders to manage transfer requests on ServiceNow (SNOW) and ensure compliance and support throughout the process.
§ Leave Administration: Manage several types of leaves including short-term disability, long-term disability, maternity, family leave, administrative, personal, and FMLA intermittent leaves. Manage expired work authorization leaves, liaise with ELE compliance for worker’s compensation leaves, and ensure employees understand the complexities of their leave through well-checks and status updates.
§ Cross-Functional Partnership: Work with various teams (MetLife, OGC, Talent Risk, Total Rewards COE, TBA) to establish leave-related processes, address legal and risk concerns, and update policies in response to new state/Federal laws.
§ Oversight and Quality Assurance: Provide oversight and perform quality audits of US transactional activities handled by the USI Leaves team, ensuring accuracy and compliance.
§ Exit Management: Both US and USI teams ensure a smooth exit experience for Deloitte professionals by managing end-to-end exit activities, meeting with practitioners to complete exit-related items, resolving employee queries, and coordinating with multiple internal stakeholders for timely exit clearance and final settlements.
§ Collaboration and Risk Mitigation: Partnering with various Talent Teams and the Office of Confidentiality and Privacy to handle separation cases, mitigate data breach risks, review and resolve data breach issues, and ensure compliance throughout the exit process.
§ Operational Excellence: The team ensures operational excellence by overseeing tuition reimbursement programs, auditing US transactional activities, and processing employment verification exception letters.
§ Project Planning and Employee Engagement: They lead project planning for US Programs, collaborate on US CPA certificate forms, and enhance operational efficiency and employee engagement through effective communication, managing audit rotations, human capital processes, and flexible work options.
3. Statutory & Regulatory Compliance
- Ensure adherence to state regulations (Wage, FMLA, Gender Equity, OEWS) and conduct compliance reviews for Outside Activity & Nepotism Policy.
- Mitigate risks related to PII and CI during talent transfers and oversee I-9 completion for new hires in the US.
§ Employment Verification and Claims: Handle employment verification requests, process unemployment claims, and provide employment status confirmation to federal agencies.
§ Rehire Eligibility and HR Support: Share rehire eligibility details with Talent Acquisition, provide HR letters, and process promotional agreements for promoted professionals.
§ Statutory Compliance: Ensure adherence to all statutory regulations, including Shops and Establishment, CLRA, PW, MW, and MB, as mandated by central or state governing bodies. This encompasses advisory services, reporting, audits, and legal research.
§ NATS Compliance: Manage the entire NATS compliance process, from enrollment to certification, under The Apprentices Act, 1961
4. Rewards, Recognition and Well-Being (RRWB) & Contractor Lifecycle Events (CLE)
- Approve R&R awards based on FSS/Service area guidelines and ensure accurate processing.
- Maintain high accuracy in reporting and analysis.
§ Invoice Processing: Coordinate with benefits vendors and stakeholders to ensure timely processing of payments.
- Oversee the entire contractor life cycle, including Preboarding, exit, and extension processes, while acting as a liaison between stakeholders and ensuring clear communication and expectation management.
- Build robust relationships with various COE groups to ensure accurate system record setup, comply with business SLAs, adhere to compliance requirements, and meet critical performance metrics.
5. Data Management:
- Process Employee Data Transactions: Efficiently manage and process employee data transactions within SuccessFactors.
- Ongoing Validation and Reconciliation: Perform continuous validation, reconciliation, and audits of employee data to ensure accuracy & integrity.
- Implement Data Governance Framework: Develop and enforce a robust data governance framework to manage and protect employee data effectively.
- Administer Data Change Requests: Manage day-to-day data change or correction requests promptly and accurately.
- Partner with Internal Teams: Collaborate closely with various teams and internal clients to address and resolve employee-related issues.
- Ensure Transaction Accuracy: Maintain an elevated level of accuracy in all transactions, reporting, and analysis to support data-driven decision-making.
Role Requirement:
- Bachelor’s degree in human resources, business administration, or a related domain.
- Strong understanding of HR processes and practices.
- Ability to manage multiple tasks and prioritize effectively.
- Excellent communication and interpersonal skills.
- Proficiency in HRIS and other HR software would be an added advantage.
Key Competencies:
- Attention to Detail: Ensures accuracy in all tasks and documentation.
- Organizational Skills: Manages time and resources effectively to meet deadlines.
- Collaboration: Works well with internal teams and external partners to achieve common goals.
- Problem-Solving: Identifies issues and develops effective solutions.
- Adaptability: Adjusts to changing priorities and business needs.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India.
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