SWIFT Training Lead - OCM Manager

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Want to make an impact that matters? Consider Deloitte Global Finance Services

Who We Are

Global Finance Services uses the latest technology and insights to provide Deloitte with a fully managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.

What You’ll Do

In this role you will be responsible for designing, developing, and delivering training programs and materials that enhance the skills and performance of individuals and teams within the organization. This role involves analyzing training needs, creating instructional materials, and facilitating training sessions to ensure that impacted individuals are equipped with the necessary knowledge and skills to meet business objectives:

Specific responsibilities and duties:

 Training Leadership:

·        Leads the SWIFT global training workstream in GF, equipping both current subscribers and onboarding geographies with the training resources and tools they need for success.

·        Manages and expands the global training library and learning programs to account for SWIFT functionality enhancements and strategic innovations

·        Manages and mentors training support staff, partnering with them to conduct regular performance reviews and give feedback towards the career development.

·        Supports communication streams to geographies for global enhancements and releases.

 Training Development:

·        Manages the updates of training materials development based on SWIFT’s monthly release bundles and global template functionality projects based on GFS/SWIFT annual roadmap.

·        Design and develop comprehensive training programs, including instructional materials, manuals, and e-learning modules, tailored to the needs of the project/intiative.

·         Ensure GFS/SWIFT standards for training development is understood and adhered to.

Documentation:

·        Maintain records of training templates, activities, participant progress, and program outcomes.

·        Manages training content on SWIFT training TEAMs SharePoint site and ensure latest version of the all training content is posted on the GFS/SWIFT intelliHUB.

Collaboration:

·        Partners with process owners within GFS Global Process Ownership team, GFS Shared Operations and local geography change/training teams consistently to deliver quality training work products that accelerates local change readiness activities.

·        Cultivates relationships with S4 technical teams (STT) and other GFS/DTTL teams as needed to understand training impacts of SWIFT enhancements and functionality projects.

Facilitation:

·        Deliver engaging and effective training sessions, workshops, and seminars to diverse audiences, both in-person and virtually as needed.

Continuous Improvement:

·        Stay updated with the latest trends and best practices in training and development and incorporate innovative, cutting-edge approaches into GFS/SWIFT training programs.

·        Assess the effectiveness of training programs through feedback, surveys, and performance metrics, and make necessary adjustments to improve outcomes.

Location: USI Hyderabad

Should be able to work in a 2 pm – 11 pm IST shift based on business needs

Job Specific Skills/Qualifications:

• Bachelor's Degree required
• 5-7 years of experience in training and development, preferably within a consulting environment.
• Ability to analyze data and metrics to evaluate the effectiveness of training programs and identify areas for improvement.
•  Strong experience using the ADDIE training methodology and structured approaches to deliver training deliverables.
• Strong experience with training content development and ability to structure and storyboard deliverables

·       Strong experience developing training for large scale transformation projects.

·       Strong understanding of change management lifecycle activities including communications, change impact assessment, and training content and delivery

·       Strong experience with using enterprise learning / content authoring tools, such as Brainshark, Adobe products, SAP Digital Adoption products, etc

·       Strong oral and written communication skills

·       Ability to prepare and make presentations

·       Collaborate with subject matter experts and member firm representatives regularly

·       Ability to learn quickly and execute tasks

·       Ability to work independently and manage multiple task assignments

·       Ability to work under constantly changing conditions and tight deadlines

·       Strong problem-solving skills with the ability to exercise mature judgment 

·       Demonstrated experience interacting with virtual teams across multiple time zones and in a matrix organization

·     

How You Will Grow

At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources, including live classrooms, team-based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state-of-the-art, world-class learning center in the Hyderabad office, is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Disclaimer: Please note that this description is subject to change basis business/engagement requirements and at the discretion of the management.