Workplace Experience-MES-DU Scheduling and Meeting Coordinator - Senior Analyst

Hyderabad, Telangana, India

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Position Summary

Meeting & Event Services (MES) – DU Scheduling and Meeting Coordinator (CL3 - Analyst/Sr. analyst)

Roles and Responsibilities:

            Scheduling:

·        Works with the DU India Scheduler to develop and implement short and long-term strategies to optimize training rooms utilization.

·        Works with the DU India Scheduler in the annual scheduling exercise to allocate training rooms for all DU India meetings/events.

·        Oversee daily functioning of the scheduling department and manage training rooms allocation for all meetings/events at DU India.

·        Monitor DU India Scheduling mailbox regularly and respond to emails within the predefined timeline.

·        Consult DU India scheduler and apprise any ad-hoc meeting requirements for space allocation.

·        Apprise DU India Scheduler of any critical, unforeseen situations and seek direction to mitigate risks and resolve issues.

·        Evaluate challenges with space allocations, providing solutions and negotiating conflicts effectively with planners and key stakeholders to ensure all program requirements are met.

·        Review and analyze new meeting requests with the scheduler and allocate spaces keeping in mind the DU India scheduling guidelines.

·        Proactively review space assignments on pre-defined timelines and make necessary changes, to ensure operational effectiveness and enhance DU experience.

·        Ensure end-to-end program pax count, update Planners about the same and ensure that SUMMIT and INFOR are updated.

·        Work with DU India Scheduler for periodic reports.

Meeting Coordination:

·        Ensure all MES tools are updated with appropriate data and work closely with MES DU India Planners and Coordinators to update any changes/additions.

·        Liaison between MES DU India Planners and DU India operations team with effective and timely communication of changes in space allocation.

·        Vetting of monthly/quarterly/half-yearly programs confirmation from program teams and communicate to planners/coordinators accordingly.

·        Liaison with MES DU India Planners/Coordinators about program residential elements, with consultation from DU India Scheduler.

·        Support MES DU India Planners with on-site meeting support whenever required.

·        Coordinate with MES DU India Registration Specialists about any critical meeting update.

·        Provides assistance with project support as needed.

Key skills preferred are as follows:

·        Bachelor's degree in hospitality, hotel management or related field

·        Relationship Management: Ability to build relationships and trust quickly with regional leadership and stakeholders.

·        Excellent communication skills (written and oral) with a consultative style

·        Proven problem-solving skills and ability to think strategically.

·        Strong attention to detail, solutions & results oriented.

·        Ability to work in teams and individually, on multiple projects simultaneously, and under deadlines.

·        Ability to excel while working independently and virtually.

·        Excellent customer service

·        Strong working knowledge of the Microsoft Office suite

·        Ability to handle high volume workload and fast pace.
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Requisition code: 189562