Role: Learning Operations Specialist
Level: Sr. Analyst/Analyst
Location:- Hyderabad
Timings:- 2PM- 11 PM IST
Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries?
The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe. At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.
The Deloitte Encore Program is specifically designed to enable seasoned professionals who have left the workforce for 6 months to 4 years to return to work. This paid 16-week program offers an opportunity to enhance your skills while providing you a role in a client service environment. A network of Deloitte professionals will provide you with relevant training and will mentor your professional growth while you gain hands-on experience.
This is a fixed term hire position and the professional may have an opportunity to join as a full time employee upon successful completion of the program subject to business requirements and satisfaction of other criteria.
Work you’ll do
Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.
1. Connect with Clients, providing service as a consultant/advisor and lead virtual transitions
2. Ensure all tasks are done in a timely manner with Accuracy and Completeness
3. Delegate the work, track the work, manage the resources with regards to coping with the workload
4. Perform the quality checks on the tasks before they are submitted to the client
5. Set expectations with clients, negotiate on the timeliness if necessary, or keep the client well informed in case of delays
6. Peer to peer touch point - Enhance network by connecting with everyone in the team on a frequent basis, share knowledge, tips and best practice
7. Support the AM with SLA management
8. Proficient in process excellence in terms of SOP, Check lists and FAQ documents for primary activities and other tasks if required
9. Ownership and accountability towards process and assigned task
10. Time Management - Effective utilization of working hours with proper prioritization of work
11. Contribution and Involvement in Firm/Team initiatives
12. Continues collaboration effort towards common business goal
13. Act as a mentor / process trainer / subject matter expert
14. Be the first point of escalation for any client issues / concerns
15. Support the AM with metric reporting and dashboard preparing
The team
At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.
Qualifications
• Any Graduate/MBA/Post-Graduate
• 1-6 years of relevant experience in a Learning/Backend Operations environment
Skills Required:
· Must have excellent verbal and written communication skills
· Should have knowledge of email etiquette
· Should have basic knowledge of excel and should be able to read data and use the excel features like sorting, removing duplicates, filtering
· Should have ability to team with others
· Should be able to prioritize time and tasks
· Must have experience Managing small teams
Preferred:
· Should have basic knowledge of creating MS PowerPoint presentations
· Experience with Virtual platforms like Zoom, Saba Meeting/Centra, MS Teams etc will be an added advantage
· Should have experience of handling cases/tickets
· Should have ability to interact well with internal clients and understand their requirements
· Experience working with US stakeholders
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India.
Rewards, recognition, and well-being
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about our benefits and rewards.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Recruiting tips
Finding the right job and preparing for the recruitment process can be tricky. Check out tips from our Deloitte recruiting professionals to set yourself up for success. Check out recruiting tips from Deloitte recruiters.
Benefits
We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your family’s well-being needs. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our people and our culture make Deloitte a place where leaders thrive. Get an inside look at the rich diversity of background, education, and experiences of our people. What impact will you make? Be inspired by the stories of our people.
Professional development
You want to make an impact. And we want you to make it. We can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people.
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.
This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms or their related entities (collectively, the “Deloitte organization”) is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser.
No representations, warranties or undertakings (express or implied) are given as to the accuracy or completeness of the information in this communication, and none of DTTL, its member firms, related entities, employees or agents shall be liable or responsible for any loss or damage whatsoever arising directly or indirectly in connection with any person relying on this communication. DTTL and each of its member firms, and their related entities, are legally separate and independent entities.
Copyright © 2025 Deloitte Development LLC. All rights reserved.