Role: Learning Operations Specialist
Level: Analyst
Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries?
The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe.
At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.
Work you’ll do
Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.
1. Support administrative tasks and activities, manage systems, data entry
2. Communicate effectively with stakeholders and team lead
3. Ensure all tasks are done in a timely manner with Accuracy and Completeness
4. Perform the quality checks on the tasks before they are submitted to the client
5. Ownership and accountability towards process and assigned task
6. Time Management - Effective utilization of working hours with proper prioritization of work
7. Contribution and Involvement in Firm/Team initiatives
8. Continues collaboration effort towards common business goal
The team
At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.
Qualifications
• Graduate/MBA/Post-Graduate
• 0 to 5 years of relevant experience in a Learning/Backend Operations environment
Skills Required:
• Must have excellent verbal and written communication skills
• Should have knowledge of email etiquette
• Should have basic knowledge of excel and should be able to read data and use the excel features like sorting, removing duplicates, filtering
• Should have ability to team with others
• Should be able to prioritize time and tasks
Preferred:
• Should have basic knowledge of creating MS PowerPoint presentations
• Experience with Virtual platforms like Zoom, Saba Meeting/Centra, MS Teams etc will be an added advantage
• Should have experience of handling cases/tickets
• Should have ability to interact well with internal clients and understand their requirements
Shift timings- 2 PM-11 PM
Location-Hyderabad
This position is only for contract workforce in Deloitte to apply for full time conversion. No external candidate application will be taken on this job ID
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our purpose
Professional development